Onsite Audio Visual Manager

The Onsite AV Manager maintains and is responsible for all service and repairs of customers’ audio video equipment and fully integrated conference rooms, including auditoriums and board rooms. This role interfaces directly with the customer and is responsible for maintaining daily functionality of all AV and integrated conference rooms while commonly managing a small team of AVI‑SPL Onsite Managed Services staff. Who We Are AVI‑SPL is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award‑winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. What You’ll Do The Onsite AV Manager maintains and is responsible for all service and repairs of customers’ audio video equipment and fully integrated conference rooms. The role requires collaboration with internal and external teams, maintaining a strong partner relationship, and providing world‑class customer service. Day‑To‑Day Responsibilities Oversee team responsible for on‑site preventative maintenance visits and for consistent identification and repair of defective or failed equipment Assist team members with timesheet approval, paid time off requests, scheduling for shift coverage, and other managerial duties as needed Provide reports and adhere to metrics outlined in contract to provide service level defined per agreement and act as a first point of escalation Liaison between Customer and AVI‑SPL, coordinating weekly meetings with AVI‑SPL in order to identify value adds (client specific equipment training, etc.) Gather metrics & deliver quarterly PowerPoint presentations to Client & AVI‑SPL representatives where applicable Mentor team members in technical and client facing skills Keep management informed of key issues and changes which may impact expected business results Analyze trends, problems, and drive solutions Implement processes as needed to enable smooth delivery of services Setup/breakdown of conference spaces to meet the customer’s event needs Perform preventative maintenance tasks to help maintain customer spaces Clean various AV equipment including but not limited to camera lenses, monitors and equipment fans Work with internal/external teams in a professional manner that reflects the values of AVI‑SPL Provide client training as needed Adhere to and understand local safety standards for all site duties Must‑Haves Effectively communicate with employees, customers, and colleagues Ability to use hand and power tools in a safe and efficient manner Ability to solder & crimp connectors Ability to work and think independently and ensure deadlines are met Basic computer knowledge Knowledge of basic signal flow for audio, video, and control Valid Driver’s License and a Motor Vehicle Record that meets AVI‑SPL driving standards Nice‑To‑Haves Minimum 3‑5 years of management experience in a similar or related field Experience in the AV industry is preferred Experience operating in a complex matrix business environment is desirable Formal education in Electronics or related field preferred Excellent knowledge of Microsoft Office (Word, Excel, Outlook), Visio, Adobe Acrobat Benefits Medical benefits, including vision and dental Paid holidays, sick days, and personal days Enjoyable and dynamic company culture Training and professional development opportunities Equal Opportunity Statement AVI‑SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI‑SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor. Compensation Min Base: $88k Max Base: $105k #J-18808-Ljbffr AVI-SPL