Business Analyst - Insurance Technology

Job Description

Job Description

Description:

We are seeking an experienced Business Analyst to join our IT organization in a dynamic role that requires both strategic thinking and hands-on execution. This position is critical to our continued growth and transformation, supporting initiatives that span underwriting technology, application development/integration, data management, and acquisition integration.

The ideal candidate will serve as a bridge between business and technology, demonstrating deep insurance industry knowledge while partnering closely with stakeholders to understand current-state workflows, define future-state improvements, and support adoption of new capabilities.

This position demands adaptability in a fast-paced environment, balancing immediate operational needs while contributing to our long-term strategic vision and helping the organization evolve.

Cultural & Collaborative Fit

• Demonstrate strong interpersonal skills and ability to integrate seamlessly with cross-functional teams
• Work effectively both independently with minimal supervision and collaboratively as a team contributor
• Exhibit a hands-on, roll-up-your-sleeves mentality—no task is beneath this role
• Balance pragmatic execution of current-state needs with forward-thinking contributions to strategic initiatives
• Takes ownership of outcomes and follows through on commitments, including ensuring lasting change takes root
• Comfortable with ambiguity and able to pivot as business needs evolve while helping others navigate uncertainty

Key Responsibilities

Business Analysis & Process Understanding

• Partner with underwriting leaders and operational stakeholders to deeply understand current-state business processes, pain points, and workflow constraints
• Document and analyze underwriting processes, systems, and decision points to identify improvement opportunities
• Translate business needs into clear, actionable artifacts such as:
• Business requirements and functional requirements
• User stories and acceptance criteria
• Process maps (current state / future state)
• Business rules and underwriting logic documentation
• Support definition of future-state workflows that align technology enhancements with business outcomes

Underwriting Technology Enablement

• Serve as a key business analysis resource for initiatives involving underwriting systems, integrations, data flows, and underwriting operations enablement
• Collaborate with technology teams to ensure business requirements are fully understood and solution designs reflect underwriting needs
• Help validate that delivered solutions meet underwriting business intent through reviews, walkthroughs, and user acceptance testing support
• Support prioritization discussions by helping stakeholders evaluate business value, impact, and tradeoffs

Change Management & Adoption Support

• Contribute to change management strategies for each initiative, ensuring smooth transitions from current to future state
• Assess change readiness and business impact across affected teams, including underwriting, operations, and related functions
• Support communication planning that helps stakeholders understand the “what,” “why,” and “how” of changes
• Help drive adoption by supporting training needs identification, process documentation, and user enablement activities
• Act as a stabilizing presence during periods of uncertainty—helping teams stay aligned and informed

Business Partnership

• Leverage insurance industry knowledge to work closely with business stakeholders, understanding their challenges, regulatory requirements, and operational constraints
• Connect technical solutions to business problems by translating business needs into clear deliverables for technical teams
• Identify how changes will impact daily workflows, business processes, and employee responsibilities within the insurance context
• Serve as a trusted partner to business leaders by providing insight into how underwriting technology initiatives support strategic goals
• Facilitate requirements gathering sessions and ensure business needs are accurately captured, validated, and prioritized

Communication & Influence

• Communicate effectively with stakeholders at all organizational levels—from C-suite executives to technical teams and front-line business users
• Facilitate workshops and cross-functional working sessions to drive clarity, alignment, and decisions
• Produce concise and effective documentation, status updates, and stakeholder-ready summaries
• Listen actively to concerns and feedback, adapting approach based on stakeholder input and organizational realities
• Manage expectations through transparent, proactive communication on scope, requirements, and impacts

Qualifications

• Proven track record supporting complex business and technology initiatives as a Business Analyst (or similar role)
• Demonstrated experience contributing to change management activities, including system implementations and process transformation
• Demonstrated insurance industry knowledge with understanding of core insurance operations (underwriting, claims, policy administration, etc.)
• Experience supporting project types including application implementations, data initiatives, integration work, and M&A integration
• Strong foundation in business analysis methods and documentation practices
• Understanding of SDLC concepts and ability to work effectively with technical teams across Agile, Waterfall, or Hybrid delivery models
• Familiarity with tools such as Jira, Confluence, Visio/Lucidchart, MS Office, or similar documentation/work management platforms