Purchasing Escalation Specialist

The Purchasing Escalation Specialist is responsible for managing and resolving purchasing issues that impact supply continuity, vendor performance, and internal stakeholder satisfaction. This role acts as a critical liaison between purchasing, suppliers, and internal teams to ensure timely resolution of escalations, minimize operational disruptions, and drive process improvements. Tposition Summary The Purchasing Escalation Specialist is responsible for managing and resolving purchasing issues that impact supply continuity, vendor performance, and internal stakeholder satisfaction. This role acts as a critical liaison between purchasing, suppliers, and internal teams to ensure timely resolution of escalations, minimize operational disruptions, and drive process improvements. Responsibilities Serve as the primary point of contact for purchasing‑related escalations from internal stakeholders, leadership and suppliers Investigate and resolve issues related to delayed shipments, order discrepancies, and supplier performance Coordinate with Purchasing, Planning, Logistics, Program Management, Engineering, Quality, and Suppliers to ensure timely issue resolution Track, document, and report escalation return‑to‑green performance Identify and document recurring issues, create action plan to reduce occurrences Support continuous improvement initiatives within the purchasing function Provide clear and timely communication to stakeholders regarding issue status and resolution This position will also perform core buyer responsibilities such as processing purchase orders, managing supplier communications, and supporting procurement operations during periods of lower escalation volume Qualifications Minimum 2 years of experience in procurement or purchasing Bachelor’s degree in Business, Supply Chain Management, or a related field (or equivalent experience) preferred Experience in supplier management, recovery escalation Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) Excellent communication and interpersonal skills Strong analytical and problem‑solving abilities Ability to work independently and as part of a team in a fast‑paced environment Familiarity with ERP systems and procurement tools PHYSICAL & ENVIRONMENTAL DEMANDS The role is primarily based in a manufacturing facility, requiring regular site visits and interaction with production teams Required to wear personal protective equipment (PPE) and adhere to safety protocols The role involves extended periods of sitting in front of a computer Occasional standing or walking may be required during meetings, presentations, or site visits Work is primarily conducted in an office environment with controlled temperature and lighting Time Travel Required Travel may be required as necessary About The Team Work Authorization Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. #J-18808-Ljbffr Vertiv