Partnerships Operations Lead

Job Description

Job Description

Partnerships Operations Lead

Description:

• Services is building a scaled marketplace of high-quality service providers (chefs, massage, photography, and more). We partner with platforms, aggregators, and booking/inventory systems to unlock supply at scale. We’re hiring a Partnerships Operations Lead to own the post-signature engine: you’ll design the strategy, operating model, and programs that turn deal terms into real supply, quality, and revenue outcomes.
• You’ll sit at the intersection of BizDev, Product, and GTM, creating the playbooks, SLAs, incentives, data flows, and experiments that grow partner-sourced supply efficiently while improving conversion and guest experience.

Duties:

• Operationalize partner deals
  • Translate commercial terms into launch plans, SLAs, success metrics, and reporting.
  • Stand up partner onboarding programs (data mapping, API readiness, catalog standards, compliance, payments, dispute/chargeback flows).
• Grow supply & conversion
  • Build scalable programs to drive new activations, listing quality, and bookability (inventory health, pricing/availability hygiene, content QA).
  • Design incentive frameworks (bounties, co-op spend, tiering) that improve unit economics and partner performance.
• Own the performance engine
  • Define and run partner scorecards; establish QBR/WBR cadence with targets for NAAS, CPA/CAC, fill rate, cancel rate, NPS/claims.
  • Build automated pipelines/dashboards with Data/Analytics; instrument experiments (A/B, geo pilots, cohort tests).
• Create repeatable playbooks
  • Standardize integration requirements, validation tests, and launch checklists.
  • Author SOPs for catalog ingestion, policy compliance, trust & safety escalations, and partner support.
• Drive cross-functional execution
  • Prioritize integration and feature requests with Product/Eng based on partner and business opportunities
  • Partner with Legal/Policy on data sharing, content/IP, and regulatory needs across regions.
• Continuously optimize economics
  • Model lever impacts (channel mix, incentives, take rates) and deliver cost-per-activation and payback improvements at portfolio and partner level.
• What success looks like (Outcomes/KPIs)
  • Partner-sourced NAAS: net new active services from integration partners hits plan.
  • Unit economics: CPA/CAC down quarter-over-quarter; positive payback within target window.
  • Quality & conversion: ensure improved conversion rates and supply quality
  • Speed to value: time-to-launch and time-to-first-booking reduced vs. baseline.

Requirements:

• Bachelor’s Degree in Business, Finance, Marketing, or related fields
• 7+ years in Consulting / Partnerships Ops / Marketplace Ops / Supply Ops or Program Management for B2B platforms (e.g., integrations with reservation/booking systems, OTAs, aggregators).
• Proven track record turning partner agreements into scaled programs with measurable supply and revenue impact.
• Comfortable with technical integrations (APIs, webhooks, data schemas); can write precise requirements and run UAT with Eng.
• Strong analytical chops: build business cases, define KPIs, create dashboards, and run experiments. SQL/Sheets advanced proficiency required; familiarity with Tableau a plus.
• Experience designing incentives/tiers, SLAs, and QBR frameworks.
• Excellent cross-functional leadership; crisp written docs and playbooks.
• Background in RevOps, Growth Ops, or Product Ops.

Compensation:

• $118 – 131/hr W—2

Req ID:

• 36561004