Care Experience Manager

Care Experience Manager

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Job Details

Requisition #:

216043

Location:

Bala Cynwyd, PA 19004

Category:

Administrative/Clerical

Salary:

$45,000.00 per year

Position Details

About Aveanna Healthcare

At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes.

As aCare Experience Manager (CEM), you’ll play a vital role in supporting both our clients and caregivers — making a meaningful impact every single day.

Why You’ll Love This Role

• No hands-on clinical work required– focus on coordination and communication

• Be part of a purpose-driven teamthat’s passionate about making a difference

• Opportunities for advancementand career growth

• Build lasting relationshipswith families and caregivers

• Make an impactin your community

What You’ll Do

• Act as themain point of contactfor clients and caregivers, ensuring consistent communication and a high level of satisfaction

• Manage caregiver schedules to ensure the right match of skills and availability

• Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding

• Maintain accurate and up-to-date records, schedules, and reports

• Participate in the on-call rotation — phone support only,and paid

• Help build a strong, engaged caregiver team by fostering a positive, supportive work environment

• Handle problem-solving with professionalism and empathy — turning challenges into opportunities

• Manage performance and support the retention of caregivers through engagement and timely feedback

• Phone-based on call after hours support - paid!

What We’re Looking For

• Bachelor’s degree required

• 2+ years of experience in sales, customer service, or a fast-paced office environment

• Strong organizational and time management skills

• Excellent communication, relationship-building, and problem-solving skills

• Comfortable using MS Office and learning new systems quickly

• Experience in recruiting or healthcare (preferred but not required)

Bonus Points If You

• Thrive in fast-paced environments

• Are proactive, adaptable, and solution-oriented

• Genuinely enjoy helping others

• Want to grow into leadership or regional roles

Travel Requirements

Minimal local travel may be required for meetings, patient visits, or training sessions.

If you're ready to join a team where your work truly matters — and where you’re supported to grow both professionally and personally —we want to hear from you!

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

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