Village Engagement Associate

Job Description

Job Description

Job Title :             Village Engagement Associate  

Department :        Accounting/Member Services 

Reports To :          Member Services Supervisor 

FLSA Status :       Non-Exempt 

Pay Grade:          04

Approved By :      Controller 

Approved Date :   07/08/2021

Welcomes guests and/or members in the POA Lobby, providing the first impression of HSV’s member services. Assists with sales of member items including, but not limited to Annual Cards, Vehicle Decals, and other items for Members /Property Owners. Excellent customer service, communication skills, adaptability, and attention to detail required. Computer skills (including Point of Sale (POS) systems) required.

Essential Duties and Responsibilities  include the following. Other duties may be assigned.

1. Maintains knowledge of community offerings and events and serves as a hub for member and visitor inquires.
2. Remains alert for visitors requiring physical assistance with entering the facility and helping to ensure safe entry and exit.
3. Issues visitor passes, oversees visitor sign in and ensures that only authorized guests are permitted past the lobby.
4. Sells annual cards, decals, work passes and amenities passes for members, non-property owners and local workers.
5. Assists members and/or visitors by telephone or in person to provide information and/or provide amenity services.
6. Efficient and accurately utilizes Point of Sale (POS) system and maintains accurate member database records.
7. Balances daily transactions and register drawer accurately.
8. Completes contact forms for new members and/or change of address records.
9. Regular attendance and professional appearance required.
10. Ability to work additional hours, as needed, during peak sales periods, vacation coverage, and holiday or weekend office openings.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED); commensurate experience and/or training in a customer service environment preferred

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and standard operating procedure manuals. Ability to speak concisely, professionally and effectively before groups of customers or employees within the organization.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals, and monetary denominations.

Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to calmly and professionally interact with co-workers, guests, members and property owners, seeking to de-escalate concerns and involving supervisors when needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The position personally interacts with the public and will experience both positive and negative interactions.