Workplace Experience Specialist

Workplace Experience Specialist

Chicago, IL

Founded in 2001, Vivid Seats is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2025, we believe that our people are our greatest competitive advantage. To support our people, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

We believe in harnessing emerging technology to power performance and unlock creativity. As part of our culture of innovation, we actively embrace the use of AI tools to enhance decision-making, improve workflows, and produce better outcomes for our customers.

The Opportunity

At Vivid Seats, we strive to be the most rewarding ticket company, not only for our fans, but for our employees as well. We believe the excitement, connection, and energy that fuel unforgettable live experiences should also be reflected in the way we work. As we continue to grow and evolve, we are committed to creating meaningful workplace experiences that support, engage, and celebrate the people who make our success possible.

As a Workplace Experience Specialist, you will play a critical role in shaping the employee experience across our offices. You will create environments where employees can do their best work, feel connected to our culture, and receive seamless support throughout their journey at Vivid Seats.

This position plays a key role in supporting workplace operations and employee experience across our Chicago headquarters and additional office locations, including Coppell and Las Vegas. Working closely with the Workplace Experience Manager, this position helps ensure our offices are welcoming, organized, and operating efficiently. Through a combination of workplace coordination, employee engagement, communications, and operational support, this role contributes to creating a positive and productive employee experience.

We're looking for someone who is equal parts relationship builder, problem solver, and strategic operator. Someone who anticipates needs before they arise, creates processes that scale, and continuously seeks opportunities to improve how we work. The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment. is passionate about creating exceptional experiences for employees every day.

How You'll Make an Impact at Vivid Seats

Workplace Operations & Facilities

• Support workplace operations for Chicago, Coppell, and Las Vegas.
• Coordinate day-to-day office operations, ensuring workplaces are safe, functional, organized, and welcoming.
• Partner with building management, security teams, and service providers to address facility needs and workplace improvements.
• Maintain office supplies, food and beverage programs, deliveries, inventory management, and workplace amenities.
• Coordinate maintenance, repairs, security access, and vendor relationships across locations.
• Support workplace safety initiatives, emergency preparedness, and compliance requirements.

Employee Experience & Engagement

• Support and create meaningful workplace experiences that foster connection, collaboration, and employee engagement.
• Coordinate engagement activities, office events, leadership visits, celebrations, and community-building initiatives.
• Partner with the People Team to support onboarding experiences and key employee lifecycle moments.
• Help maintain a workplace environment that reflects Vivid Seats' culture, values, and employee experience goals.

Communications & Resource Tools

• Draft workplace and employee communications that are clear, engaging, and informative.
• Support company-wide and location-specific communications, newsletters, announcements, and employee resources.
• Maintain workplace information, workplace signage, guides, and employee-facing resources to ensure accuracy and consistency.
• Assist with the administration and maintenance of workplace systems and tools, including visitor management, workplace scheduling, and employee resource platforms.
• Help identify opportunities to streamline processes, improve employee services, and enhance workplace operations.
• Gather employee feedback and workplace data to support continuous improvements and informed decision-making.

What Success Looks Like

Success in this role requires a proactive mindset, strong organizational skills, exceptional communication, and a passion for creating experiences that positively impact employees every day.

How your role expectations will progress as an in the first 30, 90, and 180 days:

30 days in

• Complete new hire orientation, gaining the resources you need to be successful.
• Learn how the Vivid Seats organization operates and how you'll contribute to providing great experiences for our customers.
• Acclimate team and company norms, business objectives, and principles.
• Meet with Vivid Seats employees to begin understanding their office needs and regular office functions.

90 days in

• Contribute to our approaches, methods, or technologies to support overall office goals and drive team efficiency.
• Maintain, harvest and aid internal and external vendor relationships to improve the office working environment.
• Independently draft companywide employee communications that are engaging and sharp.

180 days in

• Apply methods to execute individual tasks that positively impact the team.
• Actively contributes to larger team and People Team objectives.
• Strengthen vendors relationships and improve execution efficiency or cost savings opportunities.
• Play a leading role in supporting all people's programs that impact the organization.

What You'll Bring

• 2+ years of experience in workplace experience, facilities, office operations, hospitality, employee engagement, administration, or related fields.
• Strong organizational and project management skills with exceptional attention to detail.
• Excellent verbal and written communication skills.
• Experience coordinating vendors, facilities services, events, or workplace programs.
• Demonstrated ability to manage multiple priorities and adapt in a fast-paced environment.
• A service-oriented mindset with a passion for creating positive employee experiences.
• Strong problem-solving skills and a proactive approach to identifying opportunities for improvement.
• Comfort learning and utilizing workplace technology platforms and automation tools.
• Experience supporting multiple office locations or hybrid work environments is a plus.
• Experience with workplace management systems, visitor management tools, or facilities operations is preferred.

Location: Chicago, IL

This role will require you to be in-office M-Th during working business hours. This role is primarily based in our Chicago office and will support workplace operations across Chicago, Coppell, and Las Vegas. Regular in-office presence is expected to ensure a high-quality workplace experience for employees and visitors.

Vivid Seats Pay Transparency Disclaimer: Full time offers from Vivid Seats include annual bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; and a variety of additional workplace perks. The typical starting salary within the full salary range for this position can range. Factors which may affect starting salary include geographic market, relevant skills/experience, education, and other qualifications.

Salary: $48,000-$65,000

Our Commitment: We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.