Service Manager

Service Manager Position

Super Products LLC is currently accepting applications for our Service Manager position at our Elkridge, Maryland facility.

Super Products Offers:

• Day 1 Medical, Dental and Vision Insurance
• 1st Shift Hours
• Profit Share
• Company provided uniforms
• New, clean, safe facility
• Growing, successful company
• Plus a full, comprehensive benefit package including:
• Matching 401K
• Paid Holidays, Sick Time and Vacation
• Gym membership reimbursement
• Company paid life insurance, STD and LTD
• Educational assistance
• And more!

The Service Manager is responsible for the direct supervision of all truck mechanics and technicians, managing shop operations to efficiently turnaround fleet assets between rentals and perform service work on customer-owned trucks. In addition, the Service Manager is responsible for maintaining proper parts inventory levels and ensuring the accuracy of repairs while maintaining a safe and efficient work environment. This position requires travel to make field service and repair calls from time to time and to attend any required training.

Customer Related:

• Notify and follow up with customers regarding service requirements. Follow up as needed to be sure the customers are completing the necessary PMs
• Occasionally make sales calls to current customers and prospects to solicit service business
• Regularly make phone calls to current customers and prospects for follow up on completed service jobs, soliciting service business and generally building customer relations
• Prepare quotations for customer service work and review with store manager
• Prepare quotation for charge backs and send to customers within 24 hours per policy
• Assist store manager with resolving customer disputes on charge backs

Shop Workflow:

• Constructing and assigning daily shop work orders and schedules to complete fleet service work and customer service jobs
• Developing daily and weekly job work schedules for trucks needing service and PM work
• Supervising and approving "check-in" and "check out" status reports of all trucks
• Conducting a daily morning huddle with shop staff to review prior day's progress
• Maintaining a clean and respectable facility, equipment, and work environment
• Spending adequate time on the shop floor to ensure efficient and safe work practices are followed
• Spending time on the shop floor assisting with troubleshooting and diagnosing service issues for the purpose of teaching and training the staff
• Working alongside shop personnel as required in peak times

Administration:

• Schedule and coordinate all service work with outside service providers, chassis dealers etc.
• Execute weekly cycle counts to ensure inventory accuracy
• Coordinate and/or order needed parts, tools, shop supplies and equipment plus maintain an adequate parts inventory
• Monitor and record mileage using GPS data to track PM intervals to ensure PM work is completed consistently as required
• Create a schedule to track when all inspections are due on trucks, DOT, Tank, etc.
• Manage all costs of rental service operations within budget
• Use Magentrix Service database to record service issues reported on customer-owned trucks

Reporting Requirements:

• Maintain an Excel database to record all issues with new trucks coming from the factory
• Provide monthly reports to the location manager for review and submit to the Fleet Operations Manager
• Prepare weekly Make Ready, Maintenance and Service Jobs reports

Personnel:

• Identify training needs for shop staff
• Provide all required safety training using training materials provided by the corporate office
• Establish goals and objectives with all direct reports that positively impact the performance of the business
• Conduct monthly reviews to ensure progress is being made and to provide direction and assistance
• Ensure all staff maintain a professional appearance and conduct themselves in a professional and respectable manner
• Ensure all policies and procedures are being followed

Knowledge, Skills, and Abilities (KSA's):

• Ability to troubleshoot and diagnose mechanical, hydraulic, and electrical systems
• Ability to read, analyze and interpret technical data, drawings, and schematics
• Ability to troubleshoot and diagnose truck engine and chassis systems
• Good computer skills, including Word, Excel, and Outlook
• Demonstrated computer skills to effectively use company business systems for the administration of shop activities
• Excellent communication skills with the ability to work and lead as part of a team
• Self-motivated, shows complete accountability, and is timely in all assignments
• Establishes credibility and trust easily, respects confidentiality and ethical standards

Education and Experience:

• High School Diploma
• Minimum 3 years of experience in similar service shop management role
• Minimum 5 years of industrial mechanic experience, heavy equipment, or heavy truck experience

Working Conditions:

• Office and shop environment
• May need to lift up to 50 pounds
• Ability to stand all-day
• Frequently stoop, kneel and bend

Relocation package not available for this position.

We are proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity or expression, disability or veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.