COLLECTIONS ANALYST - SPECIALIST

Job Description

Job Description

Collections Specialist - Analyst
Kelly Services | 3–6 Month Contract
Hybrid Schedule: 3 days onsite / 2 days remote
Pay Rate: $28.85–$33.65/hour
Spanish – Required

Kelly Services is seeking an experienced Collections Specialist - Collections Analyst for a contract opportunity with a hybrid schedule. This role is ideal for a detail-oriented collections professional who is comfortable managing customer accounts, resolving payment issues, partnering with internal teams, and working independently in a fast-paced environment.
What You’ll Do

Collections

• Manage collections activities for an assigned portfolio of customers.
• Reconcile customer accounts accurately and efficiently to support timely payment.
• Investigate and resolve collection issues and account discrepancies.
• Monitor debit balances and other issues that may impact cash forecasting.
• Communicate collection and payment status with internal teams.
• Provide professional customer service while developing strong customer relationships.
• Review customer credit holds and determine which orders may be released.
• Develop and recommend payment arrangements with customers.
• Partner with Credit Analysts regarding collection issues, credit holds, and potential credit-limit changes.
• Work closely with Sales regarding account status, orders, and payments to maximize revenue opportunities.
• Identify accounts that may require bad debt reserves based on aging, payment trends, and country risk.
• Identify customers that should be referred to collection agencies.
• Provide collections documentation and information for internal and external audits.

Reporting & Analysis

• Generate daily performance reports and track team metrics.
• Meet month-end and quarter-end reporting deadlines.
• Prepare collections reports and analyze trends, activity, and key performance indicators.
• Provide analysis and insights to management as requested.

What You’ll Need

• Bachelor's degree in Finance, Accounting, Business Administration, or equivalent experience.
• 3+ years of collections experience within a medium to large organization.
• Fluent Spanish required.
• Advanced Microsoft Excel skills.
• Experience with SAP Financial modules.
• HighRadius experience preferred.
• Strong knowledge of Microsoft Office, including Outlook, Word, and PowerPoint.

The Right Candidate

• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Highly organized with the ability to manage multiple priorities and deadlines.
• Strong attention to detail with the ability to identify trends and interpret complex financial data.
• Comfortable working independently with minimal supervision.
• Sound judgment and the ability to develop recommendations and solutions.
• Professional and confident when communicating with customers, Sales, and various levels of management.
• Collaborative team player who can work effectively across departments.

Interested? Apply today through Kelly Services!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

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