Customer Success Specialist

Join the Winning Team at Fikes as a Client Success Coordinator! Federal Way, WA | Full-Time (Mon–Fri) | $50k–$63k Base + Bonuses Grow. Support. Succeed. At Fikes, we don’t just offer jobs—we build meaningful careers. Join a stable, growth-oriented company where teamwork drives results, customer care comes first, and your contributions truly make a difference. As a Client Success Coordinator, you’ll play a key role in supporting our customers, coordinating services, and ensuring operations run smoothly behind the scenes. Why You’ll Love It Here Consistent Schedule: Monday–Friday, daytime hours Competitive Pay: $50k–$63k base + performance bonuses Strong Benefits: Health, 401(k) match up to 4%, paid vacation & holidays Professional Development: Ongoing training and opportunities to grow Reliable Industry: Essential, recession-proof services you can count on What You’ll Do Build and Maintain Client Relationships: Serve as the primary point of contact for assigned clients, fostering strong, trust-based relationships through regular communication and timely resolution of questions. Ensure Service Excellence and Delivery: Oversee high-quality service delivery, coordinate with dispatch and internal teams, proactively address service disruptions, and enhance overall client satisfaction. Drive Account Health and Retention: Monitor account performance, support retention efforts, identify and address risks to strengthen long‑term partnerships. Customer Service, Dispatch, and Team Support: Provide high-volume customer service, assist with dispatch coordination, and support Fikes teams to ensure accurate, professional delivery. Communication and Responsiveness Excellence: Act as a reliable liaison between customers and internal teams, ensuring inquiries are handled efficiently and professionally. Account Administration & Continuous Improvement: Maintain accurate client records, track service activity, gather and analyze feedback, and recommend improvements to enhance service quality. What You Bring Positive, self‑motivated attitude and strong sense of ownership Excellent organizational and multitasking skills Strong problem‑solving and communication abilities Ability to work effectively with customers and internal teams High school diploma or GED Valid driver’s license and clean driving record Referrals increase your chances of interviewing at Fikes by 2x Get notified about new Customer Success Coordinator jobs in Federal Way, WA . #J-18808-Ljbffr