Specialist Director, Salesforce Platform Support Lead

Specialist Director, Salesforce Platform Support Lead

The KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise with KPMG. Looking ahead, we anticipate continued evolution and success within the practice, fostering both personal and professional development, thereby creating new pathways for growth. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility, and leading market tools, we help our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.

KPMG is currently seeking a Specialist Director, Salesforce Platform Support Lead to join our Managed Services practice.

Responsibilities:

• Own overall platform health, performance, and stability, enforcing governance across intake, SLAs/KPIs, separation of run (Incidents/RITMs) and change (enhancements/projects), and coordination of integration and cross-system platform dependencies to ensure rapid issue resolution
• Lead end-to-end management of incidents and service requests, including triage, prioritization, escalation, SLA adherence, and root cause analysis to reduce repeat issues and improve user experience
• Govern the enhancement backlog through structured demand intake, prioritization, and execution, maintaining visibility into backlog health, throughput, and alignment to business value
• Drive multi-team Agile delivery by coordinating Scrum Masters, managing dependencies, and aligning backlog execution with ongoing project initiatives
• Oversee Salesforce seasonal releases, including impact assessment, sandbox validation, regression testing, and controlled go-live governance
• Serve as the primary stakeholder interface, delivering transparent reporting and driving continuous improvement through automation, operational efficiency, and a rolling improvement backlog
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications:

• Minimum eight years of recent experience in Salesforce platform delivery, including AMS/production support leadership with SLA accountability
• Bachelor's degree from an accredited college or university is required
• Deep expertise in Salesforce (Sales Cloud required) with strong knowledge of Apex, Flows, Lightning architecture, and integration patterns (MuleSoft preferred)
• Proven experience in ITIL-aligned service management, backlog governance, and KPI reporting within structured L1/L2/L3 models
• Demonstrated leadership in multi-team Agile delivery with strong stakeholder management, executive communication, and the ability to operate in complex, high-pressure environments
• Ability to travel as needed based on business and client demands
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

KPMG LLP and its subsidiaries ("KPMG") complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work.