Loan Services Banking Specialist

Description

Are you a detail-oriented banking professional who enjoys both behind-the-scenes loan operations and building relationships with customers? Heritage Bank is looking for a Loan Services Banking Specialist to combine loan servicing expertise with hands-on branch support.

Position Summary

The Loan Services Banking Specialist is an in-branch role that combines loan servicing expertise with retail banking support. The position is assigned to work in a branch in Spicer, Pennock, Raymond, or Willmar. It provides an additional on-site staff presence, especially in smaller or lower-traffic branches, while completing loan servicing responsibilities and supporting branch customers throughout the workday.

Core Responsibilities

Loan Servicing and Operational Support (70-80%)

• Board and maintain consumer, commercial, agricultural, and mortgage loans within the core system.
• Process loan advances, payments, payoffs, modifications, renewals, and maintenance requests.
• Establish and maintain automatic payments, ACH transfers, overdraft protection, and related servicing functions.
• Process collateral releases, lien satisfactions, title work, and loan-related documentation.
• Monitor loan exceptions, ticklers, insurance, taxes, escrow activity, and paid loan processes.
• Provide payoff statements and respond to customer and employee servicing inquiries.
• Perform loan balancing, reconciliations, exception monitoring, and quality control reviews.
• Support participated, purchased, SBA, USDA, FSA, and other specialty loan programs.
• Complete credit reporting, dispute resolution, year-end tax reporting, and regulatory servicing requirements.
• Assist with audits, examinations, compliance reviews, and documentation requests.
• Maintain knowledge of applicable lending regulations, including RESPA, HMDA, SCRA, MLA, flood requirements, and other regulatory requirements.
• Identify process improvement opportunities and support operational efficiency initiatives.
• Serve as a loan servicing subject matter expert for branch employees and other departments.

Branch Banking and Customer Support (20-30%)

• Work on-site in a Spicer, Pennock, or Willmar branch and provide daily retail coverage based on staffing and business needs.
• Assist customers with deposits, withdrawals, transfers, loan payments, cashier’s checks, and other teller transactions.
• Support account opening and account maintenance activities as needed.
• Deliver outstanding customer service through in-person, phone, email, chat, and digital channels.
• Educate customers on digital banking tools, payment options, and self-service resources.
• Assist branch teams during vacation coverage, staffing shortages, training periods, or special projects.
• Serve as an additional on-site staff member in smaller or lower-traffic branches while completing loan servicing work and remaining available to assist branch customers.
• Maintain cash handling, balancing, security, and dual control procedures when assigned retail responsibilities.

Secondary Responsibilities

• Participates in all required BSA training and demonstrates knowledge of BSA relative to job responsibilities.
• Responsible for security as it applies to this position.
• Perform additional duties as assigned to support team and organizational goals.

Bank Standards

At Heritage Bank, we are committed to a customer-centric, service-driven culture. We operate under the following core standards:

• Mission: Help people succeed financially.
• Ethics: Always do the right thing.
• Solutions: Bring innovative solutions to challenges.
• Ownership: Take accountability and learn from our mistakes.
• Positivity: Bring energy and enthusiasm to everything we do.

Compensation & Benefits

Get ready to be rewarded! This position provides an hourly salary range of $23.08 to $34.62. Full-time team members enjoy a comprehensive benefits package including paid time off, paid holidays, and even paid volunteer days. Your health is covered with medical, dental, and vision insurance, plus plan for your future with our 401(k) and ESOP retirement plans. Enjoy additional benefits and incentives consistent with our company policy. Join us and discover how rewarding your career can be!

Disclaimer

This job description outlines the general nature of the role and is not intended to be all-inclusive. Duties, responsibilities, and benefits may change as business needs evolve. Employment is at will, meaning either the employee or the Company may end the employment relationship at any time, consistent with applicable law.

We are an Equal Opportunity Employer and value diversity at all levels of the organization.

Requirements

Qualifications

Education

• Associate degree in Business, Finance, Accounting, Banking, or a related field preferred.
• Equivalent banking experience may be considered.

Experience

• Minimum of two years of loan servicing, loan operations, loan administration, or related banking experience required.
• Retail banking, teller, or customer service experience preferred.
• Experience working with loan documentation, collateral, loan maintenance, and servicing functions required.
• CSI Core experience preferred.

Knowledge, Skills, and Abilities

• Strong knowledge of loan servicing processes and regulatory requirements.
• Understanding of consumer, commercial, agricultural, and mortgage loan products.
• Excellent customer service and communication skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and work independently.
• Ability to work on-site and travel among the Spicer, Pennock, Raymond, and Willmar branches as assigned.
• Proficiency with Microsoft Office and banking software platforms.
• Ability to maintain confidentiality and handle sensitive customer information.