Training Program Manager

About us:

I-77 Mobility Partners LLC is financing, developing, designing, constructing, operating and maintaining the 26-mile I-77 Express project as part of a public-private partnership with the North Carolina Department of Transportation. The tolled express lanes run adjacent to the general-purpose lanes on I-77 between uptown Charlotte and Mooresville. I-77 Mobility Partners is responsible for operations and maintenance of all lanes, both express and general purpose, and right of way within the designated project corridor limits.

What makes us different? Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren't enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.

Job Description:

The Training Program Manager will build, implement, and maintain the I-77 EMP training program. Additionally, they will perform and facilitate employee training and collaborate across departments to ensure compliance and operational excellence.

Essential Duties and Responsibilities:

This list of duties and responsibilities below provides a general overview of the tasks assigned to this team member but does not include every possible responsibility.

Compliance & Accreditation

• Evaluate and maintain compliance with regulatory and contractual training requirements (onboarding and refresher trainings).
  
• Vet third-party vendors for accreditation in safety, compliance, and operational training.
  
• Handle procurement for all third-party and Train-the-Trainer certification courses.
  
• Manage the I-77 EMP Train-the-Trainer internal program.
  

Learning Management System (KPA) Administration

• Maintain training records in KPA, including onboarding new hires and verifying completion of training and competency assessments.
  
• Configure KPA to automate training assignments and schedules (role-based course requirements, alerts for continuing education).
  
• Load all OJT and external training into KPA to ensure comprehensive tracking of both e-learning and in-person offerings.
  
• Provide training records to the applicable stakeholders upon request.
  

Training Logistics & Budget

• Collaborate with departmental training supervisors to schedule mandatory training with minimal disruption to highway operations.
  
• Manage the training budget, ensuring cost-effective initiatives that deliver value to I-77 EMP.
  

Content Development & Evaluation

• Identify gaps in training materials and recommend and make the necessary improvements.
  
• Deliver training to employees.
  
• Develop employee orientation program based on job title and compliance requirements.
  
• Assist in building and evaluating training materials, including pre-built e-learning content.
  
• Collaborate with Training Program Managers (TPMs) from other concessions to streamline training efforts where possible.
  
• Evaluation of training effectiveness using KPIs, surveys and performance metrics.
  

Qualifications: (Knowledge Skills & Abilities):

• OSHA 500 certified or other training certification preferred.
  
• Familiarity with modern and traditional training methods, training evaluation methodologies, and OSHA, DOT, EPA training requirements preferred.
  
• Master's degree in business, education, or related field and 3 years of training management experience, OR
  

Education & Experience:

• Bachelor's degree with 5 years of training management experience, OR
  
• Associate's degree with 7+ years of training management experience at a minimum.
  

Professional Qualities:

• Detailed oriented
  
• Self-starter
  
• Strong verbal and written communication skills
  
• Advanced record keeping skills
  
• Ability to create and maintain meaningful relationships
  
• Time management skills
  
• Strong planning, scheduling and resource management skills
  
• Adaptability
  
• Strong Collaborative and Teamwork skills
  
• Strategic Thinking
  

Computer Skills:

• Ability to perform data entry and digital record keeping utilizing a computer
  
• Must be able to demonstrate computer proficiency, especially with Microsoft Word, PowerPoint, excel and other PC based programs
  
• Ability to work with and navigate a variety of web-based platforms
  

Work Environment & Physical Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This position is expected to work Monday through Thursday 8:30 AM to 5:30 PM and Fridays from 8:30 AM to 2:00 PM, with the flexibility to occasionally work evenings.

• Most work will be conducted in an office environment with a controlled climate, involving standard office equipment and tasks, and requires a professional demeanor and effective communication with colleagues.
  
• NOTE: There will be occasions where this position will be exposed to either heat or cold environments when conducting training outdoors with operations teams.
• Ability to sit for extended periods and use a computer, including repetitive hand and wrist movements.
• Proficiency in handling office equipment and moving around the office.
• Good visual acuity for reading screens and documents.
• Ability to lift and carry up to 15 pounds and push or pull loads of up to 20 pounds; physical fitness and stamina are essential.
• Ability to stand for long periods of time.