Electrical Dept. Manager

Job Description

Job Description

Join PV Heating, Cooling & Plumbing as our Electrical Manager ! In this role, you will provide strategic leadership, operational oversight, and technical expertise to launch, scale, and optimize our electrical division. This is a unique opportunity to build and lead a brand-new department from the ground up, establishing processes, developing a team, and creating the foundation for long-term success within our growing organization.

The ideal candidate is a licensed Master Electrician with a proven track record in service management, budgeting, and team building. They must demonstrate advanced communication skills, work brilliantly as an independent problem-solver, and thrive in a fast-paced, team-driven environment. We are looking for a leader who is highly organized, process-oriented, and eager to grow with a company committed to innovation, outstanding craftsmanship, and premium customer care.

Position Overview

• Hours: Full-Time (8:00 AM – 5:00 PM; flexibility required for field support, department growth initiatives, and operational needs. Occasional phone support until 8:30 PM and weekend availability may be required to support the successful launch and growth of the electrical division.)
• Location: Office / Field (Doraville, GA)
• Reporting Structure: Reports directly to Operations Manager

Core Responsibilities

Strategic & Operational Leadership

• Division Growth: Develop and execute a strategic plan to launch and scale the electrical division in alignment with company goals.
• P&L Accountability: Manage the department's budget, profit and loss (P&L), labor margins, and material costs to ensure maximum profitability.
• Process Optimization: Establish standard operating procedures (SOPs) for dispatching, pricing, invoicing, and customer service.

Team Management & Development

• Recruitment: Partner tightly with HR and recruiting to interview, select, and onboard top-tier residential and commercial electricians.
• Mentorship & Training: Build and execute continuous technical, customer service, and safety training programs for field technicians to improve skills and ensure code compliance.
• Performance Metrics: Set, monitor, and coach the team on Key Performance Indicators (KPIs), such as callback rates, average ticket size, and customer satisfaction scores.

Compliance, Safety, & Quality Control

• Code Compliance: Ensure all electrical installations and repairs meet or exceed the National Electrical Code (NEC), state, and local Georgia regulations.
• Permitting: Oversee the proper pull of permits and act as the primary point of contact for local code officials and inspectors.
• Safety First: Maintain a zero-incident safety culture by enforcing strict OSHA compliance, proper PPE usage, and safe field protocols.

Cross-Department Collaboration

• HVAC & Plumbing Integration: Collaborate closely with the HVAC and Plumbing directors to cross-sell services, coordinate complex installations (like generator hookups or panel upgrades for heat pumps), and optimize joint workflows.

Position Requirements

• Licensure: Valid and unrestricted Master Electrician License in the state of Georgia.
• Experience: Minimum of 7–10 years of field experience in residential/commercial electrical work, with at least 3–5 years in a dedicated managerial or director-level role within the home services industry.
• Business Acumen: Strong understanding of financial reporting, budgeting, inventory control, and strategic planning.
• Software Proficiency: Proficient with or the ability to quickly master field management platforms, specifically ServiceTitan.
• Compliance & Clean Record: Must possess a valid driver’s license with a clean driving record (MVR check required), and pass a comprehensive background check and drug screening.
• Physical Stamina: Ability to stand/bend for extended periods, work in varying environments, and lift up to 50+ lbs when supporting field crews.
  

Key Performance Indicators (KPIs) for Success

• Revenue & Profitability: Meeting or exceeding monthly gross profit margin and budget targets for the electrical division.
• Technician Retention: Maintaining low turnover rates through effective leadership, mentorship, and career path development.
• Customer Satisfaction: Maintaining a high Net Promoter Score (NPS) and excellent online reviews for electrical jobs.
• Callback Rate: Protecting craftsmanship standards by keeping warranty or callback rates under a strict target (typically < 2%).

Company Overview

• Culture: At PV Heating, Cooling & Plumbing, we work smart, deliver excellence, and have fun doing it. Our team takes pride in solving problems the right way—no shortcuts, just lasting solutions. If you thrive in a fast-paced, rewarding environment, you’ll fit right in.
• Learning Opportunities: We’re a team that’s always learning and growing. Through hands-on training, mentorship, and industry-leading certifications, we help every team member become the best in the business. If you’re passionate about continuous improvement, you’ll thrive here.
• Standards: We hold ourselves to the highest standards because our customers deserve nothing less. Every interaction reflects our precision, professionalism, and integrity. If you take pride in doing things the right way, even when no one’s watching, you’ll excel with us.
• Premium Workplace: We’re more than a company—we’re a supportive, growth-focused team. You’ll enjoy opportunities to advance, great benefits like PTO and a 401(k) match, and a workplace that genuinely invests in your personal and professional success.

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