Medical Referral Specialist

Medical Referral Specialist

At Steindler Orthopedic Clinic, we are dedicated to providing exceptional orthopedic care with compassion, professionalism, and teamwork at the center of everything we do. For more than 75 years, our physicians and staff have helped patients throughout Eastern Iowa improve mobility, reduce pain, and return to the activities they enjoy most. We foster a collaborative, patient-focused environment where employees are valued, supported, and encouraged to grow professionally while making a meaningful impact in the lives of our patients every day.

We are seeking a Medical Referral Specialist to join our team. In this role, you will serve as an essential connection between patients, providers, and insurance companies to ensure timely, accurate referrals and exceptional patient care.

Why You'll Love Working Here

• Monday–Friday work schedule.
• Convenient, free parking.
• Collaborative and supportive team environment.
• Opportunity to make a meaningful impact on the patient experience.
• Professional growth and cross-training opportunities.

Are you organized, detail-oriented, and passionate about helping patients navigate their healthcare journey? If you're looking for an opportunity to make a difference while building your career in healthcare, we'd love to meet you.

Apply today and become part of a team dedicated to providing exceptional orthopedic care.

Requirements

• Coordinate and process referrals to specialists and other healthcare providers, ensuring all required documentation is complete and accurate.
• Gather, organize, and maintain patient medical records to support referral requests.
• Verify insurance eligibility and benefits to ensure coverage for recommended services.
• Communicate with patients regarding referral status, appointment details, and any necessary follow-up information.
• Collaborate closely with physicians, clinical staff, and outside healthcare providers to facilitate seamless patient care.
• Maintain accurate referral documentation while ensuring compliance with HIPAA and confidentiality standards.
• Assist with scheduling and rescheduling patient appointments as needed.
• Retrieve, update, scan, file, and electronically fax patient records and other medical documentation.
• Process medical records requests and support general administrative office functions.
• Monitor referral workflows and identify opportunities to improve efficiency and patient experience.
• Crosstrain to answer incoming calls and respond to patient voicemails.

Education & Skills:

• High school diploma or equivalent required.
• Experience in a medical office, referral coordination, patient scheduling, or healthcare administration preferred.
• Knowledge of medical terminology, healthcare services, and insurance verification processes.
• Experience with Epic electronic medical records is preferred.
• Working knowledge of HIPAA regulations and patient confidentiality standards.
• Strong computer skills, including proficiency with electronic medical records, Microsoft Office, and data entry.
• Excellent organizational skills with exceptional attention to detail.
• Strong verbal and written communication skills.
• Ability to prioritize multiple tasks and manage competing deadlines in a fast-paced environment.
• Excellent customer service and problem-solving skills.
• Ability to work collaboratively with patients, providers, and team members.

Benefits

We offer a competitive compensation and benefits package that may include:

• Health, dental, and vision insurance
• Paid Time Off (PTO) Accrual starting with the first pay period.
• Paid Holidays
• Weekends off
• 401(k) and 401(k) match
• Life Insurance
• Long Term Disability

Compensation is based on education, skills and experience.

Steindler Orthopedic Clinic is an equal opportunity employer.