Ops Process and Data Analyst

Job-ID: 13013Category: Customer ServicesLocation: Louisville, KY, United StatesWorkplace: HybridSchedule: Full timePosted: 2026-10-19Closes: 2026-11-09Location: Louisville, KY – Hybrid In this position, you’ll be based in the Louisville, KY office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our culture of flexible working. We give you a world of potential The Ops Process & Data Analyst (MI) will work closely with the issuer and operations to ensure that all files received are in good order and in the proper format. As needed the Specialist will participate in client calls or communications that pertain to the mass issuance files submitted. Ensures that the mass issuance files are submitted in the proper format and meets all data requirements as outlined in the file template and Registration GuideA role you will love The Ops Process & Data Analyst (MI) Provides support to the client by responding to any client inquiries regarding the required documents and give feedback on any exception processing that needs to occur.Key Responsibilities include but are not limited to: Ability to initiate and execute any exception processing requests when exception processing is necessary for the completion of a Mass Issuance File.Assist the client with education of the Mass Issuance process, troubleshooting, problem solving, and servicing of all Client related files submitted.Monitoring, tracking and confirmation of incoming client filesValidation and uploading of client files utilizing intermediary Excel skillsAbility to create and run Excel macros against files received from the clientMaintains a continuous partnership with the client, Computershare’s internal Technology Group and other internal contacts to ensure 100% accuracy and timely delivery of services.Performs data analysis and recommends data cleansing opportunitiesResearching and resolving of any out of balance conditions with our internal reconciliation teams as well as with the client directly.Maintains a positive and strong client/transfer agency relationship with the issuer. Provides support and feedback to the issuer on the file format and data load requirements and any changes in processing procedures.Consults with other internal business partners to identify and document business needs and objectives, current operational procedures, and industry security requirements.Assist in department specific projects, which may involve collaboration with other departments or functions. Completion of other duties or tasks as assigned by management.What will you bring to the role?Strong written and verbal communication skills – Client facingAbility to review and interpret client’s letters of instructionsProblem resolution skillsReconciliation skillsStrong knowledge of ExcelWe are looking for people with these skills: Knowledge of internal proprietary systems (SCRIP, Workflow, DocViewer, Issuer Online, SharePoint etc.)Knowledge of Product Offerings 5+ years of industry knowledgeSkills in Microsoft Excel, Word, Outlook, PDFCreatorRewards designed for youPaid parental leave, flexible working and a caring and inclusive culture. Health and wellbeingrewards, that can be tailored to support you and your family, including medical, dental and vision. Invest in your future, with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter. Income protection, Our package includes short and long-term disability benefits, life insurance and supplemental life insurance. And more, Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub. About the organization Since 1978, we’ve been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we’re now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate. About the company A company to be proud of We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities. Fairness and culture We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.