Day Program Specialist

The Day Program Specialist assess, develop, and implement programing for participants, including job readiness, independent living, education, training needs, and support needs

RESPONSIBILITY LEVEL:

Implements teaching and strategies to achieve the goals for the organization, case management services, employment support and training for Goodwill Day program participants. Implements, revises, and sustains policies, procedures and programs. Typically works on projects and initiatives that span 1 day – 12 months.

PRINCIPAL DUTIES:

1. Assess, develop, and implement programing for participants, including job readiness, independent living, education, training needs, and support needs. Develops, implements, and monitors individualized development plans by establishing appropriate goals and objectives for program participants. (60%)

2. Maintain accurate and up to date case file records in compliance with agency, CARF and contract requirements. Follows up to ensure attendance and analyzes progress towards goal achievement for assigned program participants. Attendance reports, phone calls, and individual meetings are used to monitor progress. (15%)

3. Provide direct support with activities and services based on individual participant or program staffing needs. Assess individual needs, strengths and interests. Develop and implement person-centered Individual Plans and objectives with input from participants and stakeholders.

Attend organize and participant in interdisaplinary staffing and team meetings Build and maintain relationships with parents, primary care givers and funding sources (15%)

4. Assist with the development of community resources to help participants maintain/improve communication, socialization, daily living skills, community integration and recreation/leisure interests. Utilize participant and stakeholder input to improve activities or services. (<5%)

5. Ensure the vehicle is clean and outing bag is well stocked and up to date. Maintain van logs and maintenance. Must be able to maneuver in small spaces, appropriately use lift, and safety equipment. Must complete annual van training and compliance requirements (>5%).

6. Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. Periodically serves as a team member or subject matter expert on formal or department projects. Effectively engages in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.

7. Problem Solving: General supervision, regular review of work by manager or senior coworker. May be paired with senior team member for development purposes. Uses skills to solve problems of routine complexity; able to identify root cause, interpret data, and resolve issues.

8. Technical Skills: Fundamental knowledge of professional principles and skills. Works in compliance with established procedures.

9. Community Engagement: Serves as an ambassador for Goodwill in the wider community. Participates in volunteer opportunities as schedules and interest permit.

10. Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:

1. Two years of college education or experience equivalency, and a minimum of 1 year experience.

2. Valid driver’s license and driving record, which meets insurance, company criteria. Must have own vehicle or reliable transportation.

3. Obtain and maintain first aid/CPR and Medication Management certification.

4. Work experience in a recreational or human service field.

CORE CULTURAL COMPETENCIES:

1. Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.

2. Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.

3. Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.

4. Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.

5. Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.

6. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.

PHYSICAL/SENSORY DEMANDS:

Regularly lifts and/or moves up 10 pounds, frequently lifts and/or moves up to 20 pounds, occasionally lifts and/or moves up to 50 pounds. Moves about to accomplish tasks. Lift: Raises objects from lower to higher position or moves objects horizontally. Stoop, kneel crouch or crawl: Positions self to retrieve objects. Reach: Extending upwards or downwards to retrieve objects. Worker is subject to human blood, body fluids or tissue. Remain stationary for extended periods of time, Repetitive use of hands and vision Required while using computer keyboard and work with written and electronic information, ability to hear and communicate on phone and in person, travel required.

When determining placement within the salary range for this position Goodwill Greater Milwaukee & Chicago considers education, experience, internal equity, market demands and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the rage for their role and compensation decisions are dependent on facts and circumstances of each case.

Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan, which are subject to change.

In addition to compensation, we offer a competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job categories.

Equal Opportunity Employer