Service Delivery Manager — MSP Environment

Service Delivery Manager — MSP Environment Service Delivery Manager — MSP Environment Get AI-powered advice on this job and more exclusive features. Service Delivery Manager — MSP Environment Location: Onsite | Santa Fe Springs, CA 90670 Compensation: $120,000 + Full Benefits + Bonuses Are you a service delivery leader ready to drive performance, shape client experiences, and scale operational excellence in a fast-moving MSP? We’re a 23-year-strong Managed Services Provider, known for our tight-knit, family-like team culture and dedication to delivering next-gen IT and cybersecurity solutions. As we grow, we’re looking for a Service Delivery Manager to lead from the front — optimizing systems, mentoring techs, building strong client relationships, and making sure nothing falls through the cracks. This role is perfect for someone who thrives in high-accountability environments, enjoys solving operational puzzles, and wants to be part of a company that truly values people over process. What You’ll Own: Service Delivery Leadership: Ensure ticket SLAs are met, escalations are handled swiftly, and clients are consistently impressed Quality Control: Audit service tickets for accuracy, resolution quality, and time efficiency Team Performance: Hire, train, and mentor Tier 1 & Tier 2 staff; conduct regular reviews and lead team meetings Process Improvement: Develop SOPs, streamline workflows, and ensure compliance with internal and external standards Client Engagement: Act as the escalation point for top clients — build trust and deliver white-glove service Tool & Vendor Management: Oversee PSA, RMM, and EDR platforms (Autotask preferred), and maintain vendor relationships Reporting & Strategy: Track KPIs, resolve billing issues, manage contracts, and support long-term operational scaling What You Bring: MSP Experience: You’ve worked in a Managed Services Provider and understand the fast-paced, multi-client environment Autotask or Similar PSA Proficiency: You know how to monitor workflows, track metrics, and spot inefficiencies before they snowball Team Leadership: Proven ability to grow talent, deliver feedback, and keep the service desk aligned and accountable Process Optimization Mindset: You’re always thinking about how to improve tools, systems, and service quality Why This Role Stands Out: Established Yet Evolving: With 23 years of proven success and a hunger for innovation, you’ll have the freedom to shape our next chapter. Culture That Cares: Regular culture conversations, milestone celebrations, and a genuine focus on employee happiness. Tech with Heart: We proudly support diversity — with 38% of our tech team identifying as women — and believe inclusion drives better results. Health, Dental, Vision (multiple providers to fit your lifestyle) 401(k) with 4% Match Life Insurance Generous PTO, Paid Holidays & Sick Days Mileage & Certification Reimbursement Semi-Annual Performance Reviews Access to Industry Events & Professional Growth If you're ready to lead a talented team, shape delivery processes, and grow your leadership career in a people-first MSP — we want to meet you. Apply now and help us raise the bar for IT services in Southern California. Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Bowman Williams by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Paid maternity leave Paid paternity leave Disability insurance Get notified when a new job is posted. Sign in to set job alerts for “Service Project Manager” roles. Sr. Project Manager, Furniture & Styling Technical Marketing Project Manager, Partner Marketing, Global Operations LN Media & Sponsorship || Technical Project Manager West Hollywood, CA $80,000.00-$90,000.00 1 week ago Technical Project Manager - Join us in Huntsville, AL! 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