Food Runner - Full Time

Food Runner

Tommy Bahama Miramonte is an oasis at the heart of it all: a destination where guests come to escape the deadlines and demands of the everyday; where they're inspired to soak up life's simple pleasures and celebrate its greatest moments. The magic of this place is rooted in the land and brought to life where desert luxury meets an island state of mind and experiences that connect guests with a variety of offerings that are unique to the region. Welcome to your estate of wellbeing.

You will be a part of the Miramonte Resort & Spa culinary team which masterfully crafts distinctive dishes and cultivates an authentic food experience for our guests. Your food knowledge will be put to the test as you prepare, cook, and garnish meals which are distinct by design, yet true to its place.

Position Summary:

The Food Runner is responsible for working with the expo to assure prompt delivery of the food that is ready in the "hot" and "cold" windows in the kitchen. The Food Runner is responsible for delivery to the tables and working both together with the Expo and independently to assure that every plate looks correct and to deliver hot/cold food in a timely manner to the guests in all outlets. The Food Runner together with the service staff is responsible for bringing any additional items the guests need to complete their meal.

Hourly Rate: $16.90/hr

Duties and Responsibilities:

• A warm personality, attentive, and presentable.
• Committed to delivering high levels of customer service.
• Responds courteously and efficiently to queries and problems from guests, and all staff.
• Proactively supports the restaurant team by keeping the expo area stocked and clean at all times.
• Ensure expo cleanliness by wiping down counters, refrigerators and any other surface area. Also keep the area sweep and mopped.
• Pre-bussing guest tables once guest is done with a plate.
• Delivering food orders to restaurant tables by table/seat number as well as guest rooms in a timely manner.
• Communicating with staff and management before leaving their job post.
• Ensuring expo area is clear of trash/dirty dishes.
• Helping servers polish and roll silverware.
• Assisting servers in preparing tables for large parties.
• Run food to the pool deck and deliver to chairs based on floor plan.
• Proactively support the restaurant team while monitoring the expo line activity.
• Restock Expo fridge with necessary items.
• Collaborate with team members to communicate any special needs or guest requests.
• Utilize the freedom to go beyond and take initiative to resolve guest complaints and create loyalty.
• Ensure that all food items are properly garnished and presented before delivery.
• Communicate with kitchen staff to ensure timely delivery of food orders.
• Perform other duties as assigned by management.

Qualifications:

Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it's also a lot of fun! Experience. Previous experience passionately providing service to others. Excellent phone skills needed. People Person. The best part of serving others is creating experiences for them that go beyond the expected. Great communicator. Providing amazing experiences requires the ability to communicate to any guest, client, or associate. A qualified applicant is a "people person" who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.

Prerequisites:

• Excellent communication and listening skills.
• Ability to work under pressure.
• Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.
• Must be mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations' skills.
• Must be flexible in working hours, including weekends, evenings and holidays.
• Must be able to read, write and speak English.
• Possesses valid Food Handler's card.
• Accurately follow instructions, both verbally and written.
• Be highly detail orientated.
• Able to work in a fast-paced environment.
• Have an upbeat and welcoming personality.
• Must possesses excellent communication skills.
• Be professional in appearance and demeanor.
• Ensures a teamwork environment.
• Ability to work a flexible schedule that may include evenings, weekends and holidays.
• Ability to deal effectively and interact well with the guests and associates.
• Ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Passion for creating an exceptional experience for all guests.

Education/Experience:

• High school diploma.

Physical Requirements:

• Ability to work indoors or outside;
• Ability to be on his/her feet for majority of the day;
• Ability to climb stairs and walk on uneven surfaces on an occasional basis;
• Ability to frequently lift and carry up to 60 lbs. at shoulder height;
• Ability to bend, squat, push, pull frequently;
• Ability to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently; squeezing and overhead reaching occasionally.

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