Quality Assurance Coordinator

Client Care CoordinatorWe are looking for a friendly, organized, and relationship-focused Client Care Coordinator to join our team. This role is ideal for someone who enjoys guiding families through care decisions, building trust with clients, and ensuring they feel supported from their very first interaction with us. The position blends client care, communication, and internal sales by responding to new inquiries, completing introductory visits, and maintaining strong relationships with existing clients. If you thrive in a role where compassion meets professionalism and you enjoy making a real difference for families, this position will be a great fit.Primary ResponsibilitiesThe Client Care Coordinator is the primary client-facing representative of the company. This role supports families from first inquiry through ongoing service, blending relationship management with guiding prospective clients through the decision to begin care. A typical week includes responding to new inquiries, completing introductory visits, conducting onboarding visits, maintaining client satisfaction, and ensuring smooth communication between clients and the office. Primary responsibilities include:Responding promptly to new inquiries and providing clear guidance on service optionsConducting initial in-home or virtual visits with prospective clients to explain services and gather care informationCompleting onboarding visits for new clients, including care plan reviews and required documentationFollowing up with prospective clients who have not yet begun servicesPerforming regular check-ins with existing clients to ensure satisfaction and identify evolving needsCommunicating client updates to office staff and caregiversDocumenting all client and prospect interactions according to office policySupporting client retention by assisting with care plan updates or service adjustmentsSecondary ResponsibilitiesSecondary responsibilities include the following:Regularly communicating with supervisor and office staffSupporting workflow related to scheduling or client needs when appropriateFollowing up with families, prospective clients, and referral partnersClocking in and out of assignments according to office policyPerforming other reasonable duties as assignedSpecial QualificationsUtilize this space to speak to situations that may arise that may not be daily, but when needed would be 100% required. Special qualifications include:Ability to conduct urgent or last-minute client visits when neededAbility to drive to client homes for assessments, follow-ups, or satisfaction visitsAbility to assist with unexpected client care changes or transitions on short noticePotential SchedulesWe are a business which operates 24/7 and 365 days a year. The position is primarily served between Monday through Friday, approximately 8:00 a.m. to 4:30 p.m. This role also includes being on call every third week and weekend, providing phone support and conducting in-person visits when necessary to support client care needs. Weekend availability is also necessary when a client requires a service start over a weekend.Essential QualificationsAn individual must possess the minimum education, experience, and skills to perform the primary and secondary responsibilities the job requires. Additional qualifications include:High School Diploma or GED, associate's or bachelor's degree preferredAbility to maintain professional, friendly communication with clients and familiesAbility to adapt to different home environmentsAbility to safely enter client homes and move within typical household spacesAbility to treat all clients and their property with dignity and respectAbility to follow verbal and written instructionsAbility to recognize and communicate changes in client condition or concernsAbility to hear clients, alarms, and instructions from staff or family membersWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.