Applications Support Sr Manager - Vice President

Overview The Apps Support Senior Manager accomplishes results through the management of professional teams and departments, integrating subject‑matter expertise within a defined area. This role contributes to the standards that others will operate in, requiring an in‑depth understanding of how functions integrate within the sub‑function and coordinate objectives across the entire function. It also involves commercial awareness, communication, and diplomacy skills to guide, influence, and convince colleagues and external customers. The manager has responsibility for volume, quality, timeliness, and delivery of end results, and may oversee short‑term resource planning, budgeting, and policy formulation for their area. Duties include full team management, performance evaluation, compensation, hiring, disciplinary actions, and budget approval. Responsibilities Manage one or more apps support teams. Provide technical oversight across systems and applications, leveraging skills across multiple apps support areas. Offer a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads. Guide feedback reviews with development managers, ensuring outstanding issues are tracked to closure, especially long‑term strategic fixes. Perform controlled resolution of incidents and problems, including prioritization, escalation to relevant groups when appropriate, root‑cause analysis, and follow‑through to resolution. Consult with primary application users and development managers to understand strategic objectives. Maintain awareness of audit and compliance related issues. Contribute to the formulation of strategies for apps support and other functional areas. Champion stability initiatives to enable application high availability, including better monitoring, failover, and resiliency. Handle incidents, problems, and change at a global enterprise level, remaining calm and analytical during major incidents on critical systems. Share responsibility for budget management, directly impacting the apps support area, and manage resource planning. Maintain customer satisfaction requirements of operational procedures to achieve suitable outcomes for all stakeholders. Exhibit sound and comprehensive communication and diplomacy skills when exchanging complex information with operations and technology partners on a regional or global basis. Focus on people development, evaluating subordinates’ performance and making decisions on pay increases, hiring, terminations, and other personnel actions, deputizing for the regional support manager. Perform other duties and functions as assigned. Assess risk appropriately when business decisions are made, demonstrating consideration for the firm’s reputation and safeguarding its assets by driving compliance with applicable laws, rules, and regulations, and reporting control issues transparently. Recommended Qualifications 6–10 years of experience in an apps support role (advantageous but not essential). People‑management experience. Highly assertive communication skills and a commanding personality, confident in all communications. Experience with application support (advantageous but not essential). Ability to share information effectively with other support teams and technology teams. Strong planning and organizational skills. Consistent demonstration of clear and concise written and verbal communication skills. Ability to communicate appropriately to stakeholders. Education Bachelor’s or university degree or equivalent work experience. Technical Skills Application Architecture – understanding of application design, components, integrations, and data flows (e.g., microservices, monolithic, client‑server models). Programming Languages & Frameworks – familiarity with Java, Python, .NET, Node.js, and related frameworks. API & Integration Technologies – knowledge of REST, SOAP, message queues such as Kafka or RabbitMQ. Database Management – proficiency in SQL and NoSQL databases such as Oracle, SQL Server, MongoDB, and PostgreSQL. Operating Systems – strong understanding of Linux/Unix and/or Windows Server environments. Cloud Platforms – experience with major cloud providers such as AWS or Azure. Containerization & Orchestration – knowledge of Docker, Kubernetes, and container orchestration platforms. Storage Technologies – familiarity with SAN, NAS, and object storage. Monitoring Tools – proficiency with APM tools such as Dynatrace, AppDynamics, or Grafana; logging platforms such as Splunk or ELK Stack. Synthetic Monitoring & Real‑User Monitoring – knowledge of synthetic transaction monitoring and real‑user monitoring. Disaster Recovery Planning – experience in developing, implementing, and testing disaster recovery and business continuity plans. Benefits In addition to salary, Citi offers discretionary and formulaic incentive and retention awards. Employees may receive medical, dental, and vision coverage; a 401(k) plan; life, accident, and disability insurance; and wellness programs. Paid time off includes vacation, sick leave, and holidays. For additional information regarding benefits, visit the internal benefits portal. Salary Range $113,840.00 – $170,760.00 per year. Primary Location Tampa, Florida, United States. Posting Close Date May 21, 2026. Equal Opportunity Employer Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you require a reasonable accommodation to use our search tools or apply for a career opportunity, please visit the accessibility information page. For further information, view the EEO policy statement and the Know Your Rights poster. #J-18808-Ljbffr Citigroup Inc.