Medical Customer Service

Job Description At BioLife, we know that flexibility matters— especially for those balancing multiple commitments. That's why we're dedicated to creating meaningful part-time opportunities for our team. This role is truly part-time, with most shifts lasting 4 to 6 hours a day, 3+ days per week. It’s designed to fit your life. Shift & Availability We’ll confirm your availability and shift days and times early in the interview process. You’ll always be informed about any schedule changes in advance. Your reliability during your scheduled hours is greatly valued. Our part-time roles are designed with the understanding that flexibility on both sides is key. Whether you’re looking for extra income, a way to gain valuable experience, or a schedule that fits your busy life—BioLife welcomes part‑time team members just like you! Start strong with our paid, interactive training program. Phlebotomist Every day, the donors you meet will motivate you. The high‑quality plasma you collect will become life‑changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations. Responsibilities Greet donors as they enter and exit the donor floor. Perform venipuncture of donors and programming of plasmapheresis machine. Monitor donors during the donation process and manage donor reactions. Perform all tasks required for the setup, verification, operation, and troubleshooting of plasmapheresis equipment within scope of training. Install, prime, and disconnect disposable sets on the plasmapheresis machines. Stock supplies, break down empty cartons and assist with proper disposal. Take and record donor pulse, blood pressure, and temperature measures and monitor electronic donor questionnaire system. Perform finger sticks, test sample, and record other donor measures to include hematocrit, total protein, and weight. Enter donor information into the Donor Information System (DIS). Coordinate donors to donor floor and compensate donors using the Debit Card system. Support the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes through use of company approved procedures including 5S, Value Stream Mapping and Kaizen. Qualifications High school diploma or equivalent. Ability to walk and/or stand for the entire work shift. Will work evenings, weekends, and holidays. Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees. Ability to lift to 5 lbs., and occasional lifting up to 32 lbs. and rarely 50 lbs. Fine motor coordination, depth perception, and ability to hear equipment from a distance. Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear. 1 or more years minimum experience working in a customer or patient‑facing role is helpful. Benefits Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance, and more, all in a fast‑paced, friendly environment. U.S. based employees may be eligible for short‑term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short‑term and long‑term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well‑being benefits, among others. U.S. employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. Company Information At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient‑focused company that will inspire and empower you to grow through life‑changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. Location USA - TX - Abilene Compensation U.S. Starting Hourly Wage: $17.00 The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. Work Details Worker Type: Employee Worker Sub‑Type: Regular Time Type: Part time Job Exempt: No #J-18808-Ljbffr