Parking Enforcement Manager

Apply for Job Job ID 85616
Location Santa Cruz
Full/Part Time Full Time
Add to Favorite Jobs
JOB POSTING

HOW TO APPLY

For full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the Applicant Resources on our website.

• How to Apply
• Troubleshooting
• Tips for Applicants
• FAQ's

INITIAL REVIEW DATE (IRD)

UC Santa Cruz jobs are posted until filled. All application materials submitted by 11:59 pm on the IRD will be routed to the hiring team for consideration. NOTE: Applicants who miss the IRD are still encouraged to apply; their materials will still be forwarded for consideration if requested by the hiring team. Application materials cannot be accepted outside of the jobs portal. Applications cannot be edited on an applicant's behalf. For more information about the IRD and the applicant review process, view this link.

The IRD for this job is: 04-29-2026

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

Transportation and Parking Services (TAPS) supports the University mission of academics, research and public service by providing and managing access to UC Santa Cruz and overseeing the planning, design and operation of the facilities and programs associated with parking, transit services, and bicycle/pedestrian circulation.

JOB SUMMARY

Supervises and coordinates the work of parking operations and enforcement staff. Directs subordinates to complete assignments using established guidelines, procedures, and policies. Requires full knowledge of functional responsibility for assigned area.

APPOINTMENT INFORMATION

Budgeted Salary: $95,250 / Annually. Salary commensurate with skills, qualifications and experience.
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri
• Shift Includes: Day

Employee Classification: Career appointment

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: Non-Represented

Job Code Classification: 004566 (PARKING OPS ENFORCEMENT SUPV 2) - Grade 22

Travel: Never or Rarely

JOB DUTIES

40% - SUPERVISION

• Supervises and provides leadership to parking services professionals ensuring employees, vehicles are deployed in a safe and effective manner.
• Hires staff, evaluates performance, delegates day to day operations, recommends reclassifications / pay increases and initiates performance management and disciplinary action, if necessary.
• Develops policies and procedures with campus departments and state agencies.
• Serves as the liaison to the residential safety and security services for the campus by providing support & oversight to the employees, as directed. This includes but is not limited to parking policy enforcement operations and traffic management.
• Conducts regular meetings with direct reports including professional staff and students, ensuring they are kept informed of relevant information as it pertains to their job.
• Schedules work assignments and monitors staffing levels to ensure customer needs and business operation levels are met.
• Directs the enforcement of parking regulations and the issuance of parking violation citations.
• Maintains up to date knowledge of permit types, parking privileges, enforcement practices and the campus layout.
• Ensures compliance to applicable departmental and University policies and procedures, including California Vehicle Code, UCSC Traffic & Parking Code, and rules and regulations that are relevant to position duties and tasks.
• Develops, implements, and improve policies and procedures.
• Drives a University assigned vehicle as necessary to perform job duties, following all applicable vehicle laws both on and off campus.
• Must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work and promptly report actual and potential accidents and injuries.

25% - PROGRAM DEVELOPMENT AND TRAINING

• Develops, updates and implements program training manuals, schedules, standard operating procedures, deficiency reports, etc. for parking enforcement and traffic management employees.
• Develops and enhances business processes, incorporating best practices and customer feedback.
• Schedules the maintenance or replacement of citation hand held units, two-way radio system, fire extinguishers, departmental vehicles and other essential equipment.
• Provides new employee orientations and assigns training for new staff.
• Assists in the planning and implementation of new or revised business processes.
• Analyzes costs and resources associated with events; collaborates with TAPS Business Manager to best ensure accurate and timely billing.
• Reviews and analyzes data, creates reports, summerizes information, identifies trends. May oversee operational budget.
• Assists with event parking planning and execution, including traffic management duties as needed, for large campus events

35% - ADMINISTRATION

• Interacts with campus police and other campus stakeholders as needed.
• Collaborates with information technology professionals in developing and maintaining web sites capable of processing financial transactions.
• Handles escalated complaints and public relations issues.
• Identifies needed parking facility and signage improvements and submits work orders as requested; collaborates with PPDO units as needed and in compliance with Manual on Uniform
• Traffic Control Devices (MUTCD) standards
• Regularly creates and oversees maintenance plans for parking lot striping and curb markings
• Implements ongoing pay-by-app expansion and monitors field operations as needed.
• Participates in budget preparation.
• Reviews and analyzes data, creates reports, summarizes information, and identifies trends.
• May oversee the operational budget.
• Travels to meetings and required training both on and off campus as required.
• Performs other duties as assigned or required to fulfill unit goals and objectives.

REQUIRED QUALIFICATIONS

• Bachelor's degree in related area and / or equivalent experience / training.
• Broad working knowledge of parking policies and procedures in parking enforcement, events, public administration, transportation or a combination of these skills and experience.
• Demonstrated skills in employee supervision and human resources administration.
• Interpersonal and customer service skills to collaborate, coordinate and integrate with others throughout the organization.Maintains cooperative working relationships with professional and administrative staff, peers, multidisciplinary team members, management and other campus units.
• Leadership skills to motivate and inspire staff.
• Ability to apply principles to ensure operations meet UCSC policies and procedures as well as state and federal regulations.
• Strong subject matter knowledge of parking enforcement to train and guide employees.
• Solid organizational skills to structure unit operations and lead staff in an efficient and effective manner.
• Solid verbal communication skills to explain program policies and processes, to actively listen, to persuade, to advise, and to counsel.
• Ability to effectively manage multiple priorities and execute plans to meet deadlines.
• Demonstrated skills in developing, implementing and assessing programs.
• Ability to interact with a diverse population in a high volume, customer focused work environment.
• Effective conflict resolution skills with the ability to maintain equanimity in the face of resistance, indifference and hostility.
• Ability to interpret and explain complex policies and regulations to faculty, staff, students and visitors.

PREFERRED QUALIFICATIONS

• Familiarity with the UCSC campus and campus parking and knowledge of the parking online systems, such as ParkMobile.
• Knowledge of UC/UCSC policies and procedures.
• Familiarity with California and Federal MUTCD (Manual on Uniform Traffic Control Devices) standards
• Public sector experience in the parking and transportation industry and knowledge of related Federal, State and local codes and regulations.

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• Selected candidate must pass the employment misconduct disclosure process.
• Must possess a valid license to drive in the state of California and participate in the Department of Motor Vehicles (DMV) pull notice program.
• Ability to walk multiple nightly rounds on uneven surfaces and repeatedly climb stairs.
• Ability to work long periods of time in wilderness conditions and to travel to remote areas.
• Ability to walk to and work in remote areas with rugged terrain, heavy brush, biting and stinging insects, bears and mountain lions.
• Ability to successfully work with and around a variety of fertilizers, insecticides and herbicides.
• Ability to conduct outdoor site visits, including use of required personal protective equipment, as required to conduct investigations, inspections, or view work in place.
• Ability to sustain exposure to dusty, noisy environments and inclement weather as necessary to carry out assigned duties and responsibilities.
• Ability to safely perform the physical requirements necessary to move light to moderate objects up to 60 lbs., with or without accommodation.
• The selected candidate will be required to work all scheduled hours on-site.
• Ability to work a variable schedule including evenings and weekends.
• Ability to work occasional evenings and weekends as directed.
• Ability to respond to emergencies after hours as necessary.
• Clery Act: This position has been identified as a Campus Security Authority (CSA); required to report crimes, incidents, and disciplinary referral statistics as required by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (20 USC * 1092(f)).
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.
• Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.

MISCONDUCT DISCLOSURE REQUIREMENT

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

• "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:
  • UC Sexual Violence and Sexual Harassment Policy
  • UC Anti-Discrimination Policy
  • Abusive Conduct in the Workplace

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

NOTICE OF AVAILABILITY

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (the Clery Act), the Annual Security and Fire Safety Report (ASFSR) is available at: This report is published by October 1st of each year and includes current institutional policies and procedures concerning campus safety and security; fire safety and evacuation policies; sexual misconduct and relationship violence reporting and response protocols; and crime and fire statistics for the three previous calendar years. A paper copy of the ASFSR is available upon request by contacting the UCSC Police Department at 114 Carriage House Rd., Santa Cruz, CA 95064, or by calling View phone number on click.appcast.io.

EEO/AA

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status or other protected categories covered by the UC Anti-Discrimination Policy.

It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.