Field Service Supervisor

Field Service SupervisorWith a purpose to make tomorrow a little bit better than today for each other, our customers, and our communities, Ascentek provides an environment where you can love what you do and be your best every day.What you will enjoy by being a part of a 2025 USA Great Place to Work certified company:A position that is: Hourly, Full time, Mon-Fri, First ShiftMedical Plan options, including fertility coverage and free mental health and telehealth coverageDental and Vision InsuranceFSA/HSA optionsPaid parental leaveCompany-provided short-term disability, long-term disability, and life insuranceSupplemental Insurances, including accident, critical illness, hospital, and supplemental life insurance401(k) with a generous company matchPet Insurance BenefitsTuition reimbursement21 Paid Days Off7 Paid HolidaysShort-term Incentive Plan (STIP), ask your Talent Partner for detailsStylish company provided uniforms, tools, and personal protective equipmentPaid comprehensive on-the-job trainingCompany provided phone and tabletCompany provided vehicleCareer advancement opportunitiesThe Field Service Supervisor is a leadership role responsible for overseeing the operations, safety, profitability and staff development within our Industrial Services division in Milwaukee, which can range from managing specialized services such as industrial metalworking fluid and equipment maintenance, tank cleaning, fluid filtration. They ensure operational efficiency, quality and inventory control, client satisfaction, and project management while adhering to safety and environmental regulations. The Field Service Supervisor will plan, coordinate and direct all activities of the industrial services team. This role emphasizes safety, operations goals, and client satisfaction through effective leadership of technical and service teams. The Supervisor will be responsible for managing project timelines, assisting with budgets, equipment uses, and ensuring compliance with all regulatory requirements.Operations Management Plan and direct the daily work for field technicians, ensuring successful completion of customer equipment services, tank cleaning, fluid filtration and internal tank cleaning and service needsSafety and Compliance Work closely with safety coordinators to ensure all operations, both in-house and field, adhere to company safety policies, OSHA standards and environmental regulationsFinancial Oversight Oversee and uphold operation budgets, monitor project costs, and initiate cost control programs to ensure projects remain within budget and meet profitability goalsCustomer Relations Serve as a primary point of contact for key customers, preparing technical proposals with sales and support teams, addressing concerns, and ensuring customer requirements and satisfaction are metProcess Improvement Continuously improve and develop standards for the service department, streamlining processes to maximize efficiency and productivityEquipment and Inventory Coordinate procedures for facility and equipment maintenance, including procurement and managing inventory levels to meet operational demandsReporting Prepare reports for management, clients, and regulatory agencies regarding operations, project status, safety metrics, and financial performanceExperience and/or Training:1+ years of industry experience or other relevant experience helpfulProven ability to manage multiple projects simultaneouslyManaging a team of up to 20 peopleStrict attention to detailAbility to collaborate without issue within sales and operating systemsExcellent listening, reporting and presentation skillsCross-functional verbal and written communication skills; both internally and externallyAbility to communicate, present and influence credibly and effectively at all levels of the customer's organization, including executive, engineering and C-levelLicense/Certification:Valid driver's licensePhysical, Mental, Environmental Demands:Frequent speaking, listening, walking, and standingRegular bending, stooping, kneeling, squatting, and climbingAbility to lift up to 40 poundsStrong communication skills and attention to safetyOccasional automobile travelExposure to seasonal weather conditions and shop environments with equipment, noise, and potentially slippery surfacesMust follow all safety requirements and wear required PPE, including safety glasses and steel-toed boots as neededOccasional local and overnight travel as business needs requireAt Ascentek, we are committed to providing accurate and up-to-date information about our career opportunities. Ascentek is an Equal Opportunity Employer, including Protected Veterans and Individuals with Disabilities.