Application Support Engineer

Your Primary Responsibilities : Verify analysis performed by team members and implement changes required to prevent reoccurrence of incidents Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor improvements as needed Review and update knowledge articles and runbooks with application development teams to confirm information is up to date Collaborate with internal teams to provide answers to application issues and advance to as needed Validate and submit responses to requests for information from ongoing audits Review and Implement Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence as needed Identify and implement automation opportunities to reduce manual effort associated with application monitoring Partner with development teams to provide feedback into the design and development stages of applications Implement the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g. SNOW, SF, etc) Align risk and control processes into day to day responsibilities to supervise and mitigate risk; advances appropriately Talents Needed for Success: Key Technologies requirement: Java/J2EE, Oracle/SQL, IBM MQ, SNOW/ITIL Process, Splunk/Autosys Key Platform experience: Linux/Unix, AWS Technologies that would be advantageous to have: Containers (Kubernetes/Docker), IIB, Network understanding Domain knowledge: Finance and Securities is preferable Fosters a culture where honesty and transparency are expected. Know the latest on changes in their own specialist area and seeks out learning opportunities to ensure knowledge is up to date. Invests in effort to individually coach others. Build collaborative teams across the organization. Communicates openly keeping everyone across the organization informed. #J-18808-Ljbffr