Union Doorman

Union Doorman

UDR, Inc. and its affiliated companies are seeking a Union Doorman to join our team at Columbus Square, our apartment community located in New York, NY. Maintain company customer service standards within the community. Greets and allows entry to residents and delivery personnel to assist with residents' needs, providing high quality resident customer service. Reports directly to the Community Director, Senior Community Director, or Lead Service Manager. No supervision exercised. Essential functions include assisting delivery personnel, guests and all residents with access to the community, being the first greeter when a resident, prospective resident, vendor, or contractor comes to the community, emphasizing providing excellent customer relationship management, keeping the front sidewalk and entry swept and clean, providing assistance with hailing taxies for residents as needed, providing additional services such as coordinating the receipt and pick-up of dry cleaning, arranging for transportation, tickets, flowers, pet services etc..., managing, maintaining, and reporting any amenity deficiencies to the Service Manager or Community Director, managing and organizing the package room by accepting packages, notifying the resident, and locating and giving the correct packages to the resident if this is not covered by another associate at the community, managing key policy and process by providing keys to residents or contractors and documenting in accordance with the "Key Policy", and performing other duties as assigned or as necessary. Knowledge of organizational and community policies and procedures, ability to apply policies and procedures to solve everyday issues, ability to effectively present information to prospective or current residents, demonstrated knowledge of demographics surrounding assigned community, self-motivated and positive team member with effective communication and client relations skills, ability to exercise initiative and problem-solving skills, ability to establish priorities and coordinate work activities, professional, friendly greeting skills, demonstrated experience in providing customer service, proven professional verbal and written communications skills with an outgoing personality, ability to create, compose, and edit written materials, ability to work in conjunction with residents, prospective residents, vendors, contractors, Company managers, and associates, polished interpersonal skills, knowledge of computer systems and applications, and demonstrated proficiency in the use of the internet and internet searches are required. High School Diploma or its equivalent, minimum of one year experience as a concierge, doorman or with related customer service, preference of experience in hotel properties, rental operations, or related upscale service business, and must be an active member of the Union within 30 days of employment are also required. UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.