Client Success Lead

Position Overview:
As a Client Success Lead you will play a key role in managing day-to-day operations for the Columbus market, one of Fooda’s largest and most dynamic markets. Your “North Star” is delivering a consistently exceptional lunch experience for our clients and their employees while ensuring operational excellence across multiple sites. In addition to running the day-to-day operations, the core responsibility is to provide leadership and support for the market team in Columbus.

• Serve as the primary client-facing point of contact, managing day-to-day communications, recurring meetings, and Client Business Reviews to ensure proactive account management, timely issue resolution, and long-term relationship success.
• Support daily Popup operations of the Columbus market and drive execution success across a portfolio of clients.
• Manage the On-Site Coordinator and small market Team, including scheduling, coaching and mentorship, and site-specific performance.
• Lead the successful launch of new client accounts, including coordinating with stakeholders, conducting on-site walk-throughs, overseeing system setup, and managing on-site implementation.
• In addition to running the day-to-day operations, the core responsibility is to provide leadership and support for the team in Columbus.
• Regularly visit client locations to gather feedback from customers, audit restaurants, and build strong relationships with clients.
• Coordinate site evaluations and inspections with the health department.
• Collaborate closely with your team to deliver a consistently excellent service experience that meets and exceeds client expectations.
• Provide performance insights to your team and contribute to determining optimal schedules for our clients.

• You have 4-6+ years of experience in client success, account management, hospitality, and/or food service.
• You’re a proactive relationship builder who anticipates client needs and brings insight, not just updates.
• Experience managing part-time or full-time staff preferred
• You love process, work fast, and care about the details
• You are savvy with technology and comfortable in a fast-paced environment
• You are optimistic in the face of problems and know that you’re capable of finding solutions
• You can lift and carry up to 40 lbs. and stand for up to two hours
• You have strong communication skills and are comfortable giving direction

• Competitive market salary and stock options based on experience
• Comprehensive health, dental and vision insurance plans
• 401k retirement plan with company match
• Paid maternity and parental leave benefits
• Flexible spending accounts
• Company-issued laptop
• Daily subsidized lunch program (ours!) and frequent tastings from new restaurant partners in the office!
• A fulfilling, challenging adventure of a work experience