Field Engineer 3

Field Engineer 3 Position Description This job is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service U.S. Citizenship: Yes Location: Oaks, ND & Lisbon, ND Full Addresses: 1200 N 7th St, Oakes, ND 58474 & 905 Main St, Lisbon, ND 58054 Must be willing to work out of both locations Mileage Reimbursement: Candidate will be reimbursed for travel during the day! They are not paid to drive to work or home from work! Role: Field Engineer 3 Duration: 8 weeks; 10/26/20 thru 12/31/2020 Is there a chance for conversion or extension? Extension is possible, conversion is not. Work Schedule: 8-5 M-F / Occasional overtime will be required to complete tasks due to business continuity requirements. Interview Process: Phone Interview and In-Person Interview Travel Required: Yes If so, how much (% of time)? Less than 25% Will travel expenses be covered/reimbursed by? Yes Onboarding Requirements: CHI screens are required! TB Skin Test (Negative result within the last 12 months) Proof of current year Flu Vaccine Proof of immunity or adequate immunization to MMR Proof of immunity or adequate immunization to Varicella Day to Day Work: Deskside support of desktops and laptops. Primarily Dell and Client in Windows 7 and 10 environment Some Tablet and or Smart phone support for ActiveSync email setup/support Available for on-call rotation. Schedule is on-call for one week (7x24), off call for three weeks with current staffing levels. Remediation of COTS applications, OS, network connectivity issues, VPN, Print configuration. Work with various assignment groups to work issues to resolution Image systems using SCCM following established processes. Encrypt systems with Bitlocker. Assure Antivirus (SEP) installed and functioning Maintain inventory using Asset Track in conjunction with tickets and quarterly audit cycles. Respond to incidents and requests based on priority and urgency completing within SLA Communicate with SDC regarding any ticket issues, escalations, routing, availability Escalate issues to lead technician and/or CSM as needed to avoid issues becoming larger escalations. Maintain ticket closure rate of six calls per day. Keep associates(end users) up-to-date on actions and ETA. Maintaining accurate and up-to-date notes in tickets. Properly categorize tickets and provide detailed documentation in ticketing system (ServiceNow) Timely completion of timesheets and expense reports. Timely completion of required client training What are the top 3-5 skills/experiences you'll be looking for on candidate's resumes? Customer Interaction, Advanced – VIP experience preferred, excellent customer skills required Data Networks, Experienced Windows 10 and 7, Experienced Business casual dress code, professional appearance Able to unbox/relocate systems/monitors/devices for IMACD activity