PACU Patient Experience Ambassador

PACU Patient Experience Ambassador

Provides leadership, support, and coordination of unit's daily operations during designated shift. Assists in directing, organizing, and prioritizing all shift activities to ensure patient care and staff needs are met. Ensures appropriateness of admissions/cases to the unit/department and that appropriate staff skill mix exists to provide safe patient care. Participates in the interviewing and selection process for new staff. Provide feedback and recommendations regarding current staff performance. Conducts audits as needed regarding documentation, patient charges, and outcomes. Resolves patient complaints and other issues that could negatively impact patient care. Acts as a liaison to the multidisciplinary patient care team. Monitors supply usage and costs at the unit level to ensure fiscal accountability. Assists management with maintaining staff and department compliance with all regulatory and accreditation agencies. Delegates tasks to RN and non-RN personnel in accordance with State Board of Nursing and hospital policy. Serves as a professional role model for all staff, demonstrating ethical, legal, and professional nursing practices. Seeks out learning opportunities for continuing education and experiences that will maintain skills and competence in clinical practice or role performance. Other duties as assigned.

Knowledge, Skills, and Abilities:

• Organizational
• Verbal Interpersonal
• Customer Relations
• Grammar/Spelling
• Read/Comprehend written instructions
• Follow verbal instructions
• Keyboarding (manual)
• Computer (visual)
• Ability to communicate effectively in English, both verbally and in writing
• Basic computer skills
• Commitment to the organization's Patient Experience initiatives
• Excellent customer service/communication skills
• Ability to develop outstanding rapport and work well with physicians and staff
• Maintain focus on Patient Experience and complete Nurse Leaders Rounding requirements
• Problem-solving and critical thinking skills
• Organizational skills, ability to prioritize
• Proficient with Electronic Health Record
• Willingness to learn advances in technology used in the organization and unit

Education:

• Associate's of Nursing
• Bachelor's of Nursing

Field of Study: N/A

Work Experience:

• 1+ clinical RN experience

Additional Information:

• Additional licensure or certification requirements may apply depending on the specific unit or state in which this position is located. Please consult the relevant credential grid for detailed information regarding these requirements.

Licenses and Certifications:

• Registered Nurse (RN)
• Basic Life Support CPR Cert (BLS)

Pay Range: $23.78 $65.17

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.