Collections Specialist

Job Description

Job Description

Full-Time - Orlando, FL

Position Summary

Consistent with TERREPOWER Finance organization’s “CASH” model, individuals considered for this position must demonstrate specific experience in Controllership, Analysis, and Services with an unblemished commitment to Honesty/integrity. This specific role will report directly to the Accounts Receivable Manager and support the finance organization. In this capacity, the individual will perform accounts receivable functions including billing, cash posting and collections.

Job Duties

• Manage and monitor customer accounts to ensure timely collection of outstanding balances.
• Contact customers via phone, email, and written correspondence to resolve past-due accounts.
• Negotiate payment arrangements and settlements while maintaining positive customer relationships.
• Analyze aging reports and prioritize collection efforts based on risk and delinquency.
• Research and resolve billing discrepancies and disputes in collaboration with internal teams.
• Document all collection activities accurately in the system for audit and compliance purposes.
• Prepare and present collection of status reports to management.
• Recommend accounts for escalation, legal action, or write-off when necessary.
• Assist with credit evaluations and setting appropriate credit limits for customers.
• Support month-end and year-end closing processes related to AR and collections.

Minimum Qualifications

• At least 5 years of experience in collections or credit roles.
• Experience with ERP systems (Oracle, SAP, or similar).
• Strong verbal and written communication skills for negotiating and resolving payment issues.
• Proficiency in Microsoft Excel and financial reporting tools.
• Knowledge of collection laws, regulations, and compliance standards.
• Proven track record in invoice processing, payment reconciliation, and cash application.
• Experience managing high-volume transactions and meeting strict deadlines.
• Results-oriented with a strong sense of urgency and skill for driving teams to results
• Very detail-oriented professional with a desire to dig into the details to understand data and customer trends
• Solid organizational skills and ability to balance multiple priorities in a dynamic environment
• Must be able to maintain an effective working relationship with, and among co-workers and supervisors

** Preferred Qualifications **

• Bachelor’s degree in accounting, Finance, Business Administration, or a related field (or equivalent experience).