IT OPERATIONS MANAGER

Job Description

Job Description

IT Operations Manager

Company: TAS United
Location: Remote (US residents only)
Reports to: Chief Technology Officer (CTO)
Team: Leads a three-person IT team; partners closely with our GRC/compliance lead
Salary: $85,000 – $100,000, commensurate with experience

About TAS United

TAS United is a technology-focused call center and telephone answering service specializing in medical clients, with offices in Texas and Puerto Rico. We operate a high-availability, HITRUST- and PCI-compliant environment where technology is central to how we deliver — from our Azure cloud to the AI voice automation shaping our next generation of service.

The Role

We need a player-coach : a leader who mentors and directs a small team and stays hands-on — designing solutions, troubleshooting alongside the team, and making sound technical calls. This is not a hands-off management position.

You'll own the day-to-day operation of our full IT stack, reporting to our CTO — who remains a strategic partner while trusting you to run the operation. We're a 24/7 service: the IT team shares on-call, and this role is the escalation point.

What You'll Do

• Lead the team. Manage, mentor, and set priorities for a team spanning applications, infrastructure/telecom, and on-site call center support.
• Own the Azure environment. Windows/Linux VMs, failover clustering, Entra Domain Services/AD, VNets and NSGs, VPN (P2S/S2S), Front Door, App Gateway, App Service Environment, Key Vault, Azure SQL, Site Recovery, IaC, and Microsoft 365.
• Own security and networking. Enterprise firewalls plus our SIEM, DLP, RMM, and MDM platforms.
• Support compliance. Partner with our GRC lead — who owns policy and audits — by maintaining technical controls and gathering evidence for HITRUST and PCI.
• Keep telecom running. Asterisk, SIP trucking, and call center telephony.
• Advance AI initiatives. Support our production AI voice agents — already handling live calls — and the growing automation built around them.

What We're Looking For

In priority order:

1. Leadership and communication — proven team leadership and clear, confident English communication, written and verbal, with technical and non-technical audiences.
2. Security and networking — strong background in firewalls, VPNs, segmentation, and monitoring.
3. Azure — real production depth across a meaningful portion of our stack.
4. Call center and telecom — including Asterisk and SIP trunking.
5. Compliance familiarity (preferred) comfort in regulated environments (HITRUST, PCI, or similar).

Education: Bachelor's preferred, or equivalent hands-on experience. Certifications a plus: Azure (AZ-104/AZ-305), security (CISSP, CCSP, Security+), networking (Juniper JNCIA/JNCIS, Cisco CCNA/CCNP).

TAS United is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.