Night Auditor/3rd Shift

The Night Auditor oversees Front Desk operations during the overnight shift, performs end-of-day accounting, ensures accurate reporting, and provides exceptional guest service. This role requires professionalism, accuracy, strong problem-solving skills, and the ability to manage high-stress situations while working independently. Key Responsibilities Perform end-of-day postings, roll dates, reconcile accounts, and prepare daily revenue reports. Assist guests with check-in/check-out, verifying registration, payment, and room assignments. Respond promptly and professionally to guest inquiries and requests, including special arrangements or services, including but not limited to front desk operations, and some light housekeeping or maintenance tasks. Provide high-level guest service, including de-escalation and resolution of complaints or concerns. Use suggestive selling techniques to promote hotel services. Maintain communication with staff via radio/Slack/other channels, including staff from different departments. Process direct bills and ensure proper documentation and reporting. Conduct periodic inspections of rooms, common areas, and exterior property to maintain standards. Follow operational policies and procedures, including cash and credit handling, safety, and security. Identify and address potential hazards or security concerns, including enforcing key control procedures and securing exterior doors. Collaborate with team members to promote a positive work environment and support staff in high-pressure situations. Communicate in a professional manner with guests and staff via multiple communication channels (email, online chat, messaging apps, in-person, etc.). Attend all required meetings & training. Perform valet and bell attendant duties overnight in the absence of valet staff. Must be able to lift up to 50 pounds and stand or move throughout the property for up to 8 hours. Must be able to work independently and make sound decisions without direct supervision. Qualifications High school diploma or equivalent preferred. Prior hotel experience preferred, including select-service or full-service properties; luxury experience is a plus. Strong customer service, communication, and problem-solving skills. Ability to manage high-stress situations effectively, including guest de-escalation. Ability to work overnight shifts, weekends, and holidays. Computer proficiency - Microsoft Suite experience preferred. #J-18808-Ljbffr Hotel Covington