Commercial Relationship Manager in New Hampton, NY

Job Description

Job Description

Job Title: Commercial Relationship Manager
Location -New Hampton, NY
Salary -$130000 annually Summary / Objective

The Commercial Relationship Manager is responsible for developing and maintaining long-term business relationships to drive sales growth within commercial markets. This role focuses on generating new business while strengthening existing relationships with commercial facility directors, property managers, general managers, C-suite decision-makers, and other industry leaders.

Target industries include commercial real estate, hospitality, healthcare, education, municipal governments, and other large-scale commercial facilities.  Experience in the restoration industry is required. The position emphasizes cultivating strong referral and trade partner relationships through market analysis, targeted outreach, and a consultative sales approach to convert prospects into long-term clients.

Essential Duties and Responsibilities

• Develop and manage a portfolio of commercial accounts with a high likelihood of utilizing services during damage events or environmental disasters

• Build and maintain relationships with key decision-makers, including facility executives, property managers, and commercial clients

• Manage the full sales cycle, from prospecting through closing, ensuring a seamless customer experience

• Conduct in-person sales meetings using a consultative approach to assess client needs and provide tailored solutions

• Schedule and manage client appointments and interactions efficiently

• Maintain clear, professional communication with internal teams and external partners

• Provide exceptional post-sale support to strengthen customer satisfaction and retention

• Meet or exceed monthly sales targets and performance goals

• Prepare and maintain detailed sales activity and performance reports

• Identify new business development opportunities and growth strategies

• Establish and strengthen relationships with insurance professionals, facility managers, real estate professionals, and other referral sources

• Collaborate closely with project managers and operational teams to ensure service excellence

• Participate in industry trade organizations and networking events to promote company services

• Deliver presentations to small and large groups as needed

• Uphold company values while maintaining a professional and positive demeanor

Competencies

• Proficiency with computers, mobile platforms, MS Office (Word, Excel, PowerPoint), and Google Workspace

• Excellent verbal and written communication skills

• Strong interpersonal and customer service abilities

• Effective time management and organizational skills

• Strong analytical and problem-solving capabilities

• Ability to manage multiple priorities in a fast-paced environment

• Self-motivated and results-driven

Job Requirements

• Bachelor’s degree or equivalent professional experience

• Minimum of 2 years of B2B sales experience, preferably in a service-based industry

• At least 2 years of experience managing repair projects in the insurance and restoration industry

• IICRC certifications in Water, Fire, and Mold Restoration (required)

• Project Management certifications or training preferred

• Proven experience developing and managing commercial accounts, particularly in real estate, healthcare, education, or hospitality

• Strong marketing and customer service skills

• Professional appearance and demeanor

• Ability to work flexible hours, including occasional evenings and weekends

• Willingness to travel outside the immediate operating area as needed

• Must be able to pass a background check

Compensation & Benefits

• Competitive base salary plus commission

• Medical, dental, and vision insurance

• Aflac and Long-Term Disability (LTD)

• 401(k) retirement plan

• Company-provided uniform, vehicle, cell phone, and laptop

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