Café Ambassador- Woodlands Mall

Café Ambassador- Woodlands Mall The Role Do you find your purpose in empowering others? As a Café Ambassador, you are the face of Capital One’s mission to change banking for good. We’ve broken the mold of traditional banking—you won’t be found behind a teller line or a glass window. Instead, you’ll move throughout the Café, bridging the gap between digital innovation and human connection. In this role, you’ll act as a high-end service specialist and a guide to digital banking. You are building a community by bringing Capital One’s mission to life within a vibrant, modern community hub. What You’ll Actually Do Be a Natural Connector: Proactively engage with guests in a high‑energy environment that serves as both a community space and a local coffee shop. Note: You are a banking guide, not a barista—you won’t be serving coffee! Serve as a Brand Advocate: Share the value of Capital One’s products and services through genuine conversation rather than transactions. Because we focus on the guest experience, this role is free from traditional sales goals or high‑pressure tactics. Your success is measured by the quality of the connection, not a quota. Simplify the Complex: Guide customers through our digital ecosystem, helping them master mobile tools and troubleshoot tech challenges with ease. Facilitate Purposeful Impact: Host and support local events that promote financial health. You’ll act as a brand steward, working within the framework of Capital One’s established programs and strategic community partnerships to ensure our impact is professional, focused, and effective. Advocate & Problem‑Solve: Advocate for our customers, problem solve, and own issue resolution in alignment with compliance and regulatory requirements. Handling complaints and/or escalated situations is very important, and de‑escalation may be a complex part of your role supporting our customers. Act as a Culture Carrier: Foster a supportive, inclusive environment where every guest feels welcome. You’ll be a team player who possesses a strong attention to detail, a positive attitude, and the ability to be flexible and embrace change. Stay Agile & Engaged: You’ll be on the move and active throughout the day, moving through the Café to connect with the community and support the flow of the guest experience. Why Join Us? This isn’t just a job—it’s work with a mission. Because we’ve removed the pressure of traditional sales quotas, you are free to focus on the depth of your impact on customers, teammates, and the community. We provide an inclusive environment where we invest in your confidence, service mindset, and professional growth. We ensure you have the tools to be stronger in your role and more effective in how you show up every day. The Perks Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance Paid Time Off Education Assistance Matching 401(k) contribution up to 7.5% Paid Parental Leave Mental Health support Back‑up Child or Elder Care Fit check? Covered. We’ll hook you up with our signature Threads line—our treat Custom beverage while working And much more! Essential Functions (Included, but not limited to) Support surrounding Cafés as needed within a 50 mile radius, with occasional opportunities to assist other locations in the broader Region. Available to work a flexible schedule, including nights, weekends, and holidays, with hours and days subject to change. While the company provides reasonable notice for permanent schedule changes in accordance with state and local laws, the ability to adapt to business‑driven schedule adjustments is required. Applicants must be able to attend all required training sessions, which may occur on a schedule differing from the primary shift. Lifting up to 25 pounds and moving/standing for extended periods of time. Regular and consistent attendance. Basic Qualifications High School Diploma, GED, or Equivalent Certification At least 1 year of Retail, Sales, or Customer Service experience Preferred Qualifications Associate’s degree 2+ years of banking experience 2+ years of Retail or Customer‑facing experience Proficient in G‑Suite Strong written and oral communication skills The Woodlands, TX: $47,840 – $55,016 for this role (full‑time). Salary may vary based on location and is reflected in the offer letter. Capital One is an equal opportunity employer (EOE, including disability/veteran status) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. We will consider applicants with a criminal history in a manner consistent with applicable laws, including the Fair Chance Act and other regulations. We do not sponsor employment authorization for this position. For reasonable accommodations, please contact View email address on click.appcast.io. #J-18808-Ljbffr