Key Leader- Retail

Key Leader Position

The Key Leader supports store leadership in daily operations and ensures a strong guest experience on the sales floor. This role acts as manager-on-duty when needed, supports team performance, and helps drive sales while maintaining brand and operational standards.

• Deliver a high-level guest experience through product knowledge and customization support

• Actively sell on the floor and support the team in achieving daily sales goals

• Drive KPIs including conversion, AOV, and units per transaction

• Greet and engage every guest, introducing the brand and product offering

• Handle guest concerns with professionalism and a solutions-oriented approach

• Support visual merchandising and maintain store presentation standards

• Restock inventory and maintain an organized sales floor

• Assist with inventory tasks including receiving, processing, and stock management

• Maintain a clean and organized back-of-house environment

• Support clienteling efforts to build and maintain guest relationships

• Assist with events, trunk shows, and community outreach initiatives

• Provide direction and support to team members during shifts

• Open and close the store and act as manager-on-duty in the absence of leadership

• Retail experience, preferably in a fast-paced environment

• Strong passion for guest experience and sales

• Ability to support and guide team members

• Strong organizational and time management skills

• Clear communication and ability to manage priorities

• Solutions-oriented mindset with a proactive approach

• Guest-first mindset with strong clienteling focus

• Driven to achieve sales goals and support team performance

• Understanding of KPIs including conversion, AOV, and productivity

• Strong sense of ownership and accountability

• Detail-oriented and highly organized

• Positive, collaborative team player

• Energetic and engaged on the sales floor

• Hourly rate: $17 – $21 per hour

• 20–24 hours/week for part-time positions

• 32–40 hours/week for full-time positions

• Schedule subject to change based on business needs and events

• Health benefits available for full-time employees

• 401(k) eligibility

At Stoney Clover Lane, you'll be part of a brand that values creativity, connection, and exceptional guest experience. This role offers the opportunity to grow within retail leadership while contributing to a dynamic and fast-paced environment.