ON CALL Spa Therapist

YOUR KEY RESPONSIBILITIES:

• Perform a wide range of spa treatments including massages body treatments and add-on services in accordance with established protocols and brand standards
• Conduct thorough consultations with guests to determine individual needs and tailor treatments accordingly
• Maintain cleanliness and sanitation of treatment rooms equipment and work areas before and after each service
• Prepare treatment rooms with necessary supplies linens and products before guest arrival
• Ensure guest comfort and satisfaction by providing attentive and personalized service
• Maintain accurate records of treatments provided and guest preferences
• Always uphold confidentiality and professionalism respecting guests privacy and boundaries
• Adhere to all health safety and hygiene regulations in accordance with spa policies and local laws
• Attend all required training sessions and departmental meetings
• Support spa operations by assisting with opening and closing duties as needed
• Communicate effectively with Spa coordinator and other team members to ensure seamless guest flow
• Promote wellness and relaxation contributing to a tranquil and welcoming spa environment
• Report any maintenance issues or guest concerns to the Spa Manager promptly
• We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

ADDITIONAL RESPONSIBILITIES:

• Communicate effectively both verbally and in writing to provide clear direction to the venue teams.
• Communicate with team members using a positive and clear speaking voice listen to and understand requests respond with appropriate actions and provide accurate information.
• Remain calm and alert especially during emergency situations.
• Make decisions and take actions based on previous experience and good judgment sometimes revising procedures to accommodate unusual situations.

Qualifications :

SPECIFIC JOB KNOWLEDGE & SKILLS:

• Minimum of 2 years experience as a licensed massage therapist or esthetician in a luxury spa or hospitality setting
• Current state or local license/certification in massage therapy and/or aesthetics (as applicable)
• Proficient in a variety of massage techniques (e.g. Swedish deep tissue hot stone prenatal) and/or skin care treatments
• Knowledge of anatomy physiology and contraindications related to spa treatments
• Strong customer service and interpersonal skills; ability to create a welcoming and calming environment
• Excellent communication skills to understand guest needs and explain services or products clearly
• Ability to maintain confidentiality and discretion at all times
• Detail-oriented with a commitment to hygiene and cleanliness standards
• Ability to work a flexible schedule including weekends evenings and holidays
• Team player with a positive attitude and willingness to support colleagues
• Comfortable using spa scheduling and POS systems (SpaSoft or similar systems preferred)
• Professional appearance demeanor and grooming standards consistent with luxury hospitality
• All team members must maintain a neat clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Part-time