Service Appointment Scheduler

Service Appointment Scheduler

We are Spitzer Autoworld! We are a fourth generation family owned business since 1904 and are still going strong! We have 28 locations with 15 new vehicle franchises spread throughout Northeast Ohio, Homestead, Florida and Greater, Central, and Eastern Pennsylvania areas. We are looking for YOU to join our award-winning team as our most valuable asset. We pride ourselves on being customer focused and technology driven. We offer you a professional working environment with continuous training and performance excellence as a team member of one of the largest and most successful privately held retail automotive groups in the nation. Our excellent benefits include: medical, dental, vision, company paid life insurance, voluntary life insurance, short term and long term disability, accident insurance, critical illness policies, generous paid time off, 401K with a 5% company match, employee assistance program, benefit concierge services.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Spitzer Toyota in Monroeville is looking for passionate team members who want to deliver a high level of service to our customers, while growing their career at a top regional employer. The Service Appointment Scheduler will perform various duties including making appointments for clients, handling desk calls, correspondences and attending to customers. While you take care of our customers, we will take care of you! Full-time benefits include: flexible work schedule - 5 day work week! Ongoing training with Spitzer University, opportunities for advancement - we love to promote from within the organization! 401K with a 5% employer match, medical, dental, and vision insurance, generous paid time off - 80 hours after 1 year of service, paid uniforms and name badges, employee assistance program. Voluntary benefits include: life insurance, short and long-term disability, accident coverage, hospital indemnity, company-paid life insurance with medical coverage and HSA with employer contribution.

Essential duties and responsibilities include: answering phone calls and responding to caller inquiries regarding appointments or general information, scheduling appointments in accordance with the timing needs of callers and staff availability, routing calls to relevant department or personnel, informing customers of special programs/incentives, making follow up phone calls to service customers, calling and confirming service appointments, greeting customers entering the reception cordially and guiding them to the relevant location depending on the purpose of their visit, scanning and filing documents, performing other related duties as assigned.

Minimum qualifications include: high school diploma or equivalent, proficiency with windows based computer programs, critical thinking skills and professional judgment, good listening skills and a positive attitude, must be a team player, ability to work independently, reliable transportation and attendance, strong organization skills, must be authorized to work in the United States. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.