Dispatcher

Job Description

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JOB SUMMARY:  Receive and dispatch emergency requests for ground and air ambulance responses: direct inbound and outbound telephone calls to appropriate departments, internal and external. 

EQUIPMENT:  Computers, telephones, printers, pagers, and other related equipment items not specifically listed may be added as new items are introduced. 

DUTIES AND RESPONSIBILITIES:  Except as explicitly noted, the following functions are considered essential to this position.

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  Assists ground and/or air resources for emergency responses.

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  Coordinates first responder notification of fire departments and other agencies as required.

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  Receives and keypunches requests for ground and air response.

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  Documents daily activity.

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  Provides pre-arrival instructions using EMD.

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  Trains new Communication Center employees as requested.

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These duties, responsibilities, requirements, and conditions are not intended to be all-inclusive and may be expanded to include other duties, responsibilities, requirements, and conditions.

QUALIFICATIONS: 

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  High School Diploma or GED.

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  Minimum 1 year of emergency dispatch required.  Sign-on bonuses available for those with 2+ years of experience.

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  National and/or State certification as an Emergency Medical Technician or higher, determined by appropriate state requirements, preferred.

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  Completion of the EMD certification is required.

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INTERPERSONAL REQUIREMENTS:

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  Maintain social, ethical, and organizational norms.

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  Achieve the accomplishment of all task details, no matter how small.

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  Maintain strong personal motivation; develop a sense of ownership of your work and results.

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  Must have a sense of urgency for all work performed.

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  Must maintain professionalism and respect with patients, co-workers, emergency service providers, healthcare workers, and the general public.

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TRAINING REQUIREMENTS:

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  Orientation to job requirements.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.