General Manager

General Manager

Welcome Group, Inc. is seeking an experienced General Manager to lead the Intercontinental Palm Springs Resort and Spa (coming Soon). General Manager will oversee all aspects of hotel operations, ensuring exceptional guest experience, strong community engagement, and sustainable profitability. This is a senior leadership role that requires both strategic vision and hands-on management. The General Manager is the architect of the hotel's success, responsible for overseeing all aspects of operations, from front-of-house to back-of-house, ensuring the property delivers on its luxury promise. This role requires a dynamic culture leader who thrives in the competitive hospitality market. The GM will be accountable for driving financial performance, elevating guest satisfaction, and inspiring a team culture that reflects both the Intercontinental Palm Springs Resort and Spa and Welcome Group's entrepreneurial spirit.

Key Responsibilities

• Operational Leadership: Manage daily operations across all departments (front desk, housekeeping, food & beverage, maintenance, etc.) to ensure smooth, high-quality service
• Revenue & Profitability: Develop and execute strategies to maximize sales, profitability, and return on investment
• Financial Management: Monitor performance, prepare budgets, forecast revenues, and control expenses
• Guest Experience: Ensure consistent delivery of exceptional service, address complaints promptly, and enhance guest satisfaction
• Team Development: Recruit, hire, train, and evaluate staff; foster a positive, high-performance culture
• Brand Standards: Uphold and promote InterContinental's service principles — worldly understanding, insider knowledge, flair, and perfection in guest service
• Marketing & Promotions: Implement marketing campaigns and promotional activities to attract guests
• Compliance & Safety: Ensure adherence to local, state, and federal regulations; maintain a safe, compliant environment
• Sustainability: Consider environmental impact and take steps to reduce the hotel's carbon footprint
• Community Engagement: Build relationships with the local community to enhance the guest experience

Skills & Qualifications required

• Experience: Minimum 5+ years in hospitality management, preferably in a luxury hotel setting
• Leadership: Strong leadership, decision-making, and problem-solving skills.
• Communication: Excellent interpersonal and communication abilities.
• Financial Acumen: Proficiency in budgeting, forecasting, and financial analysis.
• Customer Service: Passion for delivering outstanding guest experiences.
• Organizational Skills: Ability to manage multiple priorities and adapt to change.
• Renovation and hotel opening experience preferred.
• Previous IHG experience preferred.
• Luxury hotel operations—Demonstrated success in luxury resort or destination markets, preferably Palm Springs or a comparable leisure resort market
• Entrepreneurial mindset with a passion for leveraging technology, data, and creative promotion.

InterContinental Service Principles

• Demonstrate worldly understanding – culturally aware service without assumptions.
• Share insider wisdom – provide guests with local insights and cultural knowledge.
• Perform with flair – showcase expertise and passion in service delivery.
• Strive for protection – focus on what matters most to guests, always aiming for perfection

Work Environment

The role is hands-on and strategic, requiring the ability to balance operational oversight with team development and brand consistency. General Managers at InterContinental are expected to be personable, commercially sharp, and culturally aware, embodying the brand's global luxury identity.

Compensation & Benefits

• Annual Salary range: $215,000 – $240,000, plus performance-based bonus tied to property KPIs (RevPAR index, guest satisfaction, financial goals).
• Full-time, on-property leadership role.
• Health and dental insurance
• 401(k) plan
• Flexible paid time off (PTO) and company holidays
• IHG brand discounts and perks.

If you're a seasoned hospitality leader with a passion for luxury service and a drive to build exceptional guest experiences, this role offers the opportunity to shape a world-class hotel and grow within a globally recognized brand.