Spa Guest Services - PT

Spa Guest Services - PT

Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests in the premier luxury hotel in downtown Milwaukee? If so, The Pfister Hotel's Well Spa is looking for an individual to be a part of our team and continue its iconic legacy. Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for over 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for over 50 consecutive years.

What you will be doing:

• Serve as the welcoming first impression of Well Spa, creating a warm, professional, and memorable experience for every guest.
• Greet clients upon arrival, process pre-treatment paperwork, and personally guide guests to the spa to ensure a seamless and relaxing start to their visit.
• Schedule, manage, and confirm appointments while maintaining accuracy and efficiency in the booking process.
• Build guest relationships by recommending personalized services and retail products that enhance the spa experience, encourage repeat visits, and support revenue goals.
• Ensure guest inquiries are handled promptly and professionally, providing exceptional service in person, over the phone, and through digital communication channels.

Position Requirements:

• A passion for hospitality, wellness, and delivering exceptional guest experiences.
• Strong communication and relationship-building skills.
• Confidence in recommending and selling products and services based on client needs.
• A positive, professional demeanor and commitment to creating a welcoming atmosphere for all guests.

What's in it for you:

• Competitive pay, early wage access, and paid time off
• Discounted on-site self-parking
• 401(k) employer match
• Access to employee assistance programs
• Career growth opportunities, with the ability to transfer between properties while maintaining service longevity
• Complimentary, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts, Historic Hotels of America, and Preferred Hotel properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, spas, and discounted movie tickets at Marcus Theaters
• Health and benefit packages are available for full-time associates

Job Type: Part Time, Hourly Pay Rate: $16 $17.50

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. The Pfister Hotel is an Equal Opportunity Employer.

Primary Location: Wisconsin-Milwaukee-Pfister Hotel

Work Locations: Pfister Hotel 424 East Wisconsin Avenue Milwaukee 53202