Dispatcher - HVAC

Job Description: Master Heating, Cooling, has been servicing our customers for the last 47 years in the Indianapolis and northern Fort Wayne areas. We strive to hire the best people, build the best teams and culture, and in turn deliver the best customer experience possible. The HVAC Dispatcher is responsible for coordinating service calls, scheduling technicians, and ensuring efficient routing to maximize productivity and customer satisfaction. This role is critical in maintaining communication between customers, technicians, and management. Key Responsibilities Schedule and dispatch HVAC technicians for service and maintenance Prioritize emergency and urgent service requests Monitor technician routes and adjust schedules as needed Communicate with customers regarding appointment times and updates Maintain accurate records of service calls, customer interactions, and job status Work closely with technicians to ensure job completion and efficiency Handle inbound calls and provide excellent customer service Assist with administrative tasks as needed Qualifications Previous experience in dispatching, scheduling, or HVAC industry preferred Strong organizational and multitasking skills Excellent communication and customer service abilities Ability to work in a fast-paced environment Proficiency with scheduling software and/or CRM systems Basic knowledge of HVAC systems is a plus Competitive pay starts at $25/hr. Full benefits with medical starting after 30 days, dental, vison, disability and life insurance. PTO and paid holidays and 401k with matching. What are you waiting for? Apply today to grow your career with Masters! Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our dedication to unmatched customer service begins with hiring the most talented and motivated team in the business. We offer competitive benefits, employee perks, and many opportunities to advance your career. Our extensive ongoing training means that your skills will exceed industry standards. If you’re committed to the highest level of customer service and quality workmanship, consider joining the Masters Heating & Cooling team to begin building a career you’re proud of!