Assistant Store Manager

As an Assistant Store Manager, you will partner with the Store Manager to support store team members in achieving sales performance expectations through active coaching, developing a team-selling environment, and ensuring operational excellence when you are the manager on duty. This includes working with the Store Manager to assist in recruiting, hiring, and training the store team members to deliver an exceptional customer experience. Key Responsibilities Inspire store team to achieve their best performance. Execute to maximize growth and potential. Create an engaged and inclusive store environment. Elevate the customer experience through operational excellence. Exceed customer expectations in all interactions. Leadership Partners with the Store Manager to assist in leading store staff to achieve sales, service, and operational expectations. Supports the Store Manager’s efforts to set clear performance expectations and ensure the store team is trained in sales, customer service, and operations to meet company standards. Models company values and leads by example as an active coach. Communicates priorities and sales-driving information effectively to ensure store staff is equipped to maximize business opportunities. Assists the Store Manager in recruiting store staff and embraces diversity by contributing to an inclusive store environment. Performance Supports the Store Manager in achieving store business plans, including sales, customer service, and operational goals. Assists in developing game plans and following up on execution to maximize sales and drive consistent performance results. Partners with the Store Manager to present opportunities with fact-based information and recommendations while leveraging data (store reports) to make the right decisions. Participates in driving business outreach opportunities and communicates leads to the Store Manager, Multi-Unit Manager, and Business Outreach team. Identifies performance opportunities and assists in developing a plan to address and manage issues effectively. Operational Excellence Partners with the Store Manager to ensure schedule accuracy and proper staffing to effectively execute initiatives and operational tasks, while maintaining proper sales coverage to deliver on the customer promise. Assists with training store staff on all internal operational functions. Stays informed on corporate communications, directives, initiatives, policies, and procedures. Supports the Store Manager with the implementation of store programs to increase efficiencies in sales, service, operations, and branding. Workplace Contributes to an engaged and inclusive store environment where opinions and contributions are recognized and valued. Supports a culture of learning and development, ensuring training tools are leveraged. Serves as a role model to all store team members and provides enthusiastic motivational leadership. Assists in creating a steady pipeline of external talent through recruitment. Partners with the Store Manager to conduct regular store meetings ensuring all store team members are up to date with all company directives. Customer Experience Assists with training the store team on the customer service expectations to create an exceptional customer experience. Supports the Manager to lead the store team to exceed customer expectations and achieve a high Net Promoter Score. Leverages all customer feedback to take appropriate actions and prevent or resolve customer concerns. Collaborates with the Manager to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction. Qualifications Minimum of 2 years of Retail or Sales experience. Creative individual who demonstrates good judgment and is tuned into the pulse of the business. Self‑motivated, results‑oriented, strategic thinker. Strong organizational and leadership skills. Excellent written and verbal communication skills. Demonstrates active listening and problem‑solving skills. Proven ability to train and develop high‑performing store teams. Proficient in technology systems, applications, Microsoft Office, and video conferencing. Ability to operate a computer and POS system. Physical Requirements Ability to stand and walk for the majority of the work shift, frequently bend, squat, and twist, lift up to 50 lbs, climb a ladder to reach merchandise or supplies, and see and distinguish between fabric patterns and colors. You may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law. We take into consideration an individual’s skills, background and experience in determining final salary. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable. Pay Rate $20.10 - $26.14 #J-18808-Ljbffr