Automotive Service Support Associate

Automotive Service Support Associate

Location: Best Ford – Nashua, NH

About Best Ford

Best Ford has proudly served the Nashua community and surrounding areas for years, delivering excellence in every aspect of the automotive experience. As a trusted, family-oriented dealership, we are committed to building lasting relationships with our customers and team members alike. Our mission is rooted in integrity, professionalism, and a relentless drive for quality, whether it's helping a customer find the right vehicle, securing financing, or delivering expert service and repairs.

At Best Ford, we believe our people are our greatest asset. We foster a supportive, growth-minded environment where employees are encouraged to develop their skills, advance their careers, and contribute meaningfully to our shared success. With a reputation for putting customers first and a leadership team that values accountability and respect, Best Ford is more than just a dealership. It is a place to build a future.

Our service department continues to expand, and we're looking for a motivated, customer-focused Service Support Associate to join our team. This is an ideal position for someone looking to gain hands-on experience in automotive service operations and grow into a long-term career within the dealership.

Job Type & Schedule

Job Type: Full-time Schedule: Monday to Friday, Saturdays as needed

Work Requirements: Work Location: In person

Ability to Commute: Nashua, NH (Required)

Role Summary

The Service Support Associate plays a key role in keeping our service department running smoothly. This versatile position assists with various day-to-day operations like greeting customers, helping them connect with Service Advisors, coordinating vehicle shuttles, running parts to technicians, and providing general support to the service and quick lane teams. The right candidate will have a positive attitude, great communication skills, and a willingness to learn. This role offers the opportunity to explore multiple aspects of dealership operations and grow into a long-term position based on performance and interest.

Responsibilities

Greet service customers and help direct them to the appropriate Service Advisor

Assist customers with transportation needs, including shuttle service and vehicle pickup/drop-off

Support the Service Advisors with overflow tasks such as writing quick lube service tickets or updating customers on vehicle status

Deliver and retrieve parts from the parts department to technicians efficiently

Assist with vehicle movement and lot organization as needed

Maintain a clean and professional service drive and work environment

Communicate clearly with customers, advisors, and technicians to ensure a smooth workflow

Support the dealership team with additional tasks as needed

Qualifications

Previous customer service or automotive experience preferred but not required

Strong communication and multitasking skills

A positive, team-oriented attitude and willingness to learn

Ability to thrive in a fast-paced environment

Professional appearance and demeanor

Valid driver's license and clean driving record

Ability to lift up to 40 lbs and be on your feet for extended periods

Why Join Best Ford

Join a high-performance team rooted in integrity, professionalism, and mutual respect

Work in a dynamic, fast-paced environment with a reputation for excellence in the Nashua community

Access ongoing training and manufacturer-backed certification programs

Take advantage of clear paths for career growth and internal advancement

Receive strong support from leadership that's committed to your long-term success

Contribute to a workplace culture that celebrates teamwork, reliability, and customer-first values

Enjoy a stable, long-term career opportunity with a well-established, locally respected dealership

Benefits

Competitive hourly pay

Health, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Employee discounts on vehicles, service, and parts

Ongoing training and development opportunities

Long-term career growth potential

Equal Opportunity Employer Statement

Best Ford is an equal opportunity employer. We do not tolerate discrimination or harassment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic as defined by federal, state, or local law. We are committed to building an inclusive team and a respectful workplace for all.