Quality Assurance

Dime Bank

Dime Bank is seeking a Call Center Quality Assurance Specialist in Norwich, CT. The role focuses on monitoring calls, chats, and emails, providing feedback to agents, and leading daily operations to ensure high-quality service and customer satisfaction. You will train new hires and mentor the team, driving performance improvements and adherence to banking procedures. Ideal candidates bring strong customer service, leadership, and training skills, with the ability to handle escalations and #J-18808-Ljbffr

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Vacancy posted 2 days ago

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