Warehouse General Manager

Job Description

Job Description

Position Summary

The Warehouse General Manager is responsible for the overall performance and day-to-day operations of the Las Vegas warehouse. This position provides hands-on leadership to warehouse employees and ensures that receiving, inventory, order fulfillment, shipping, safety, equipment, and facility operations are completed accurately, efficiently, and on schedule.

The ideal candidate is a hands-on operations leader who can balance people management with operational execution. This person will establish clear expectations, hold the team accountable, identify opportunities to improve processes, and actively participate in warehouse operations when needed.

The Warehouse General Manager will work closely with company leadership, customer service, transportation, and other departments to ensure the warehouse provides reliable, high-quality service to customers.

Essential Duties and Responsibilities

Leadership & Employee Management

• Lead, coach, train, and develop warehouse employees.
• Establish clear performance expectations and hold employees accountable for meeting them.
• Conduct regular performance discussions and provide timely feedback.
• Address attendance, performance, conduct, and other employee issues consistently and in accordance with company policies.
• Assist with recruiting, interviewing, hiring, onboarding, and training warehouse employees.
• Build a positive, productive, and team-oriented work environment.
• Schedule employees and manage overtime in accordance with business needs and company guidelines.
• Recognize strong performance and address performance issues promptly.

The Warehouse General Manager is expected to:

• Lead by example and maintain a visible presence on the warehouse floor.
• Create a culture of accountability, teamwork, safety, and continuous improvement.
• Make decisions in the best interest of the company and its customers.
• Address problems rather than allowing them to become recurring issues.
• Develop employees and provide opportunities for growth.
• Maintain professional and respectful relationships with employees, customers, vendors, and coworkers.
• Take ownership of warehouse performance and follow issues through to resolution.

Warehouse Operations

• Oversee all daily warehouse operations, including receiving, put-away, picking, packing, staging, shipping, and inventory control.
• Ensure customer orders are processed accurately and on time.
• Monitor workflow and staffing levels and adjust assignments to meet changing business needs.
• Establish and maintain efficient warehouse processes and procedures.
• Monitor productivity, accuracy, turnaround times, and other operational performance measures.
• Identify operational bottlenecks and implement practical solutions.
• Ensure warehouse equipment, tools, and technology are used properly and maintained.
• Maintain an organized, clean, and efficient warehouse environment.
• Step into warehouse functions as needed during periods of high volume, staffing shortages, or other operational needs.

Technology & Automation

• Utilize warehouse management systems (WMS), RF scanners, barcode technology, and inventory software to manage warehouse operations.
• Monitor and troubleshoot automated warehouse equipment, robotic systems, conveyors, or other technology used in daily operations.
• Train employees on new technology, warehouse software, and automated processes.
• Identify opportunities to improve efficiency through automation, process improvements, and technology.
• Partner with vendors to ensure smooth implementation of new warehouse technologies.
• Demonstrate adaptability as automation and warehouse technologies evolve.

Inventory Management

• Maintain accurate physical and system inventory.
• Establish and monitor inventory control procedures.
• Investigate inventory discrepancies and implement corrective actions.
• Coordinate cycle counts and physical inventory activities.
• Ensure products are properly labeled, stored, located, and handled.
• Monitor inventory movement and identify potential loss, damage, or obsolescence.

Safety & Compliance

• Promote a strong safety culture and ensure employees follow all company safety procedures.
• Ensure proper use of personal protective equipment and warehouse equipment.
• Ensure employees are properly trained before operating equipment such as forklifts or other powered equipment.
• Conduct or coordinate regular safety inspections and address hazards promptly.
• Report and investigate workplace accidents and injuries in accordance with company procedures.
• Maintain compliance with applicable OSHA requirements and company safety policies.
• Ensure the warehouse complies with company policies and applicable federal, state, and local requirements.

Facility & Equipment

• Oversee the general condition, cleanliness, organization, and security of the warehouse.
• Coordinate maintenance and repair of warehouse equipment and facility issues.
• Monitor forklifts, pallet jacks, conveyors, racking, dock equipment, and other warehouse equipment.
• Coordinate with vendors, contractors, landlords, and service providers when necessary.
• Identify facility or equipment needs and communicate them to company leadership.

Communication & Reporting

• Communicate regularly with company leadership regarding warehouse performance, staffing, safety, inventory, and operational issues.
• Work closely with Customer Service and other departments to resolve customer or order-related issues.
• Maintain accurate operational records and reports.
• Monitor key performance indicators and recommend improvements.
• Communicate changes in priorities, procedures, and expectations clearly to warehouse employees.
• Escalate significant operational, safety, employee, or customer issues appropriately and promptly.

Process Improvement

• Continuously evaluate warehouse processes and identify opportunities to improve efficiency, quality, safety, and cost.
• Implement standardized processes and work instructions.
• Use warehouse management systems, computers, scanners, automation, and other technology to improve operational performance.
• Support the implementation of new technology, equipment, automation, or process improvements.
• Encourage employees to identify and communicate opportunities for improvement.

Qualifications

Required

• 5+ years of experience in warehouse, distribution, logistics, or related operations.
• 2+ years of experience supervising or managing warehouse employees.
• Demonstrated ability to lead a team in a fast-paced warehouse environment.
• Strong understanding of receiving, inventory control, order fulfillment, and shipping operations.
• Strong organizational and problem-solving skills.
• Ability to prioritize competing demands and make sound decisions.
• Strong communication and interpersonal skills.
• Ability to use computers and standard business software.
• Experience with warehouse management systems (WMS).
• Experience with inventory management and cycle counting.
• Experience with OSHA and warehouse safety requirements.
• Experience in a third-party logistics, fulfillment, or customer-focused warehouse environment..
• Ability to work on your feet and perform physical warehouse activities as needed.
• Ability to safely lift, move, and handle warehouse materials as required.
• Ability to work a flexible schedule based on operational requirements.

Preferred

• Experience managing a small-to-mid-sized warehouse or distribution center.
• Forklift certification and experience overseeing forklift operations.
• Experience with warehouse automation, robotics, scanners, or other technology.

Physical Requirements

• Frequently lift and carry up to 50 pounds.
• Stand and walk for extended periods.
• Bend, stoop, reach, kneel, and climb as needed.
• Work in varying warehouse temperatures.
• Operate forklifts and powered industrial equipment as needed.

Compensation & Benefits:

• Competitive salary commensurate with experience
• Health, vision, and dental benefits
• 401(k) with 4% company match
• Paid vacation time
• Paid holidays and sick leave

Ships-A-Lot is an Equal Opportunity Employer and is committed to a workplace free from discrimination, harassment, and retaliation. Employment decisions are based on qualifications, merit, and business needs, without regard to any status protected by applicable law.