Relationship Banker

Engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM Accurately and efficiently processing cash transactions for clients as needed Having deep conversations with clients to gain in-depth knowledge of the financial and life priorities Connecting clients to solutions that meet the financial goals Executing the bank's risk culture and striving for operational excellence Building relationships with clients to meet financial needs Following established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Growing business knowledge and network by partnering with experts in small business, lending, and investments Managing financial center traffic, appointments, and outbound calls effectively Driving the client experience Managing cash responsibilities Requirements Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results Collaborates effectively to get things done, building and nurturing strong relationships Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives Is confident in identifying solutions for new and existing clients based on their needs Communicates effectively and confidently, and is comfortable engaging all clients Has the ability to learn and adapt to new information and technology platforms Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking) Applies strong critical thinking and problem-solving skills to meet clients’ needs Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Efficiently manages time and capacity Focuses on results, while acting in the best interest of the client Can be flexible to work weekends and/or extended hours as needed Core Competencies Demonstrates strong client engagement and relationship-building skills while effectively educating clients on self-service banking technologies. Exhibits critical thinking and problem-solving abilities to connect clients with financial solutions that align with their goals. Highest-signal resume keywords Client Engagement Cash Transaction Processing Self-Service Banking Education Relationship Building Critical Thinking ATS Optimization Keywords Hard Skills Cash Transaction Processing Self-Service Banking Mobile Banking Online Banking ATM Operations Soft Skills Effective Communication Relationship Building Time Management Adaptability Problem Solving Industry Keywords Financial Services Operational Excellence Risk Culture Compliance Client Experience #J-18808-Ljbffr