Quality Assurance & Food Safety Supervisor

Description

About Us:

Trilliant Food & Nutrition is a leading manufacturer of premium coffees and powdered beverages, proudly headquartered in Little Chute, Wisconsin. With a legacy rooted in quality, innovation, and service, Trilliant delivers branded and private label solutions across retail, foodservice, and e-commerce channels.


Horseshoe Beverage Company, based in Neenah, WI, is a leading ready-to-drink beverage manufacturer dedicated to delivering an exceptional beverage experience. By combining industry-leading talent and cutting-edge equipment, we drive innovation and consistently deliver the highest quality products to our customers-first and fast.

Our brand portfolio includes Victor Allen's®, Dutch Bros® beverages and Nurri™, our better-for-you protein beverage line. We are passionate about beverages - and about building a team that's just as energized. We invite you to explore opportunities at Trilliant or Horseshoe, to see if your talents and career aspirations may fit with our openings.

Our Core Values:

Position Overview:

The Quality Assurance and Food Safety Supervisor is responsible for the daily execution of all food safety and quality processes ensuring they meet Company, customer, industry quality certification, and regulatory requirements. This position is also accountable for managing the lab team and day-to-day activities within the quality function to ensure product quality and food safety. Hours for this position are 5:45pm - 6:00am on a non-rotating 2-2-3 schedule.

Responsibilities:

Engagement & Involvement

• Serve as a visible, approachable leader, and trusted resource for employees across the quality department and cross-functional teams.
• Foster a positive, inclusive team culture where employees feel heard, valued, and empowered.
• Lead regular team meetings, drive open communication, and encourage continuous improvement ideas.
• Model a positive, resilient, results-driven mindset and reinforce accountability at all levels.

Performance Management

• Set clear expectations and provide consistent coaching, feedback, and development opportunities.
• Recognize and reinforce strong performance to build engagement and motivation.
• Use data and performance metrics to guide decisions and improve team effectiveness.
• Identify skill gaps and support employee growth through targeted development plans.
• Oversee daily product hold reviews and ensure timely, accurate disposition.

Process & Resource Management

• Accountable for quality performance on the assigned shift, ensuring all processes and standards are consistently followed.
• Identify and implement continuous improvement opportunities to enhance product quality and efficiency.
• Ensure effective management of product holds and quality of food safety issues.
• Maintain high standards for sanitation, housekeeping, and operational discipline.
• Drive problem resolution with strong follow-through and clear ownership.

Human and Food Safety

• Champion a safety-first culture by modeling and reinforcing safe work practices.
• Lead safety incident investigations and implement corrective actions.
• Proactively identify and reduce safety and food safety risks.
• Ensure compliance with all regulatory and company standards (USDA, FDA, SQF, etc.).
• Maintain product quality that meets or exceeds customer expectations.
• Escalate food safety or regulatory concerns promptly and appropriately.

Training

• Lead onboarding and training for new team members
• Identify and deliver ongoing training to strengthen technical and leadership skills
• Build a flexible, cross-trained team to support operational needs
• Reinforce a culture of continuous learning and improvement

Qualifications:

• Bachelor's degree in a science, operations, business, management, or related area of study, preferred.
• 3+ years of managerial experience including hiring, employee development, performance coaching, and day-to-day supervision of multiple lines in an operation environment.
• 5+ years hands-on plant quality assurance experience in a food industry or related manufacturing facility preferred.
• Knowledge of food packaging principles, food industry quality and food safety requirements, ingredient performance and interactions with equipment, statistical process control, critical control points and new product scale up dynamics.
• Experience development, implementation, training, and administration of quality lab processes, GMP, SQF, HACCP, FDA, Kosher or other regulatory or industry certification program development and administration.
• Understanding of sanitation systems, techniques, and procedures.
• Demonstrated ability to manage multiple priorities.
• Attention to detail.
• Strong interpersonal skills.
• Excellent verbal and written communication skills.
• Demonstrated ability to collaborate well cross-functionally and work well at all levels of the organization.
• Strong analytical skills, troubleshooting and judgment skills.
• Results driven
• Solid computer skills including Microsoft Office tools (Excel, PowerPoint, Word) and related production and product information systems.
• Desire to work in a fast-paced high growth environment.
• Team player able to work well with others and contribute to a positive work environment.
• Must be willing to be a hands-on performer and spend significant time on the plant production floor and provide coverage and support across shifts as needed.

Hours, Location and Pay:


We offer a competitive base pay rate and benefits package for full-time employees. This role works 5:45pm - 6:00am on a non-rotating 2-2-3 schedule at our Little Chute, WI manufacturing facility.


Physical and Mental Demands:

• While performing the duties of this job, the employee is frequently required to sit, hear, use hands to type data, use a personal computer and telephone. This employee may occasionally have to operate business machines and lift and/move up to 50 pounds.
• Specific vision abilities required in this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Mental demands include multi-tasking, decision making, problem solving, comparing, copying, computing, compiling, analyzing, coordinating, and synthesizing data.
• Potential for exposure to chemicals, heights, loud noises, mechanical equipment, wet environments, and other potential hazards exists.

Safety Statement:

At Trilliant and Horseshoe, safety is every employee's first responsibility. We expect all employees to adhere to all safety practices, have the moral courage to stop other individuals from performing unsafe acts, and immediately report unsafe conditions.

Disclosures:

• The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
• Responsible for following food safety/regulatory policies and procedures, executing responsibilities as identified in standard operating procedures, and reporting food safety/regulatory concerns to the Production or Quality Manager.
• Trilliant Food & Nutrition and Horseshoe Beverage Company are Drug Free Workplaces. All applicants are subject to a drug screen and background check as a condition of employment.
• Trilliant Food and Nutrition and Horseshoe Beverage participate in the E-Verify process.
• EEO/AA including Vets and Disabled
• If you need a reasonable accommodation for any part of the employment process, please contact us by email at View email address on click.appcast.io and let us know the nature of your request and your contact information.
• Trilliant Food and Nutrition and Horseshoe Beverage are Equal Opportunity Employers.
• The principles of the OECD and UN have been taken into consideration and used as guidance in our human rights practices and procedures.