Workday Onboarding Experience and Journey Lead

Overview:

Workday - Onboarding Experience and Journey Lead

Must Have Technical/Functional Skills

• 8-12+ years of experience in:

• HR Technology

• Workday (Core HR / Onboarding)

• Experience design / journey transformation

• Strong, hands-on understanding of:

• Workday business processes and onboarding capabilities

• Experience in:

• Journey mapping and service design

• Cross-functional program delivery

• Ability to balance:

• Experience design vision

• Platform constraints and technical feasibility

• Strong facilitation and stakeholder engagement skills

Role Summary

We are seeking a Workday Onboarding Experience & Journey Lead to reimagine and elevate the end-to-end onboarding experience across our HR technology ecosystem.

This role is focused on transforming onboarding from a set of disconnected processes into a seamless, intuitive, and high-impact employee journey. The individual will combine deep Workday knowledge, experience design thinking, and cross-functional collaboration to identify friction points, redesign workflows, and deliver a significantly improved onboarding experience.

This is not a traditional UX design role. It is a journey-led, product-oriented role focused on experience transformation within the realities of Workday and integrated systems.

Key Responsibilities

Onboarding Journey Ownership

• Lead the redesign of the end-to-end onboarding journey:

• Offer acceptance → Pre-boarding → Day 1 → First 90 days

• Map current-state vs future-state experiences across:

• Employee

• Hiring manager

• HR / operations

• Identify key moments that matter and define target experience outcomes

• ________________________________________

Experience Design within Workday

• Translate experience vision into Workday-enabled solutions

• Work deeply within:

• Workday onboarding frameworks

• Business process configurations

• Notifications, tasks, and workflows

• Ensure experience design is practical, scalable, and aligned with platform capabilities

• ________________________________________

Friction Identification & Simplification

• Diagnose pain points such as:

• Too many steps / handoffs

• Lack of clarity for new hires

• Redundant or manual processes

• Poor manager enablement

• Simplify workflows and eliminate unnecessary complexity

• Drive automation-first and self-service-first thinking

• ________________________________________

Cross-Functional Experience Design

• Collaborate across:

• Recruiting (handoff from TA to onboarding)

• Core HR

• IT provisioning

• Learning / compliance

• Payroll / benefits (where applicable)

• Ensure onboarding is not siloed but connected across systems and teams

• ________________________________________

Digital Experience & Integration Thinking

• Design how onboarding experience surfaces across:

• Workday (core system)

• HR Assist / chatbot layer (if applicable)

• Email / notifications / manager tools

• Ensure a consistent and cohesive experience layer, even across multiple systems

• ________________________________________

Prototyping & Iteration

• Create:

• Journey maps

• Experience blueprints

• Low-fidelity prototypes (flows, interactions)

• Run working sessions with stakeholders to iterate on solutions quickly

• Validate designs with real user feedback where possible

• ________________________________________

Measurement & Continuous Improvement

• Define success metrics such as:

• New hire experience score

• Time-to-productivity

• Task completion rates

• Manager satisfaction

• Establish a continuous improvement loop for onboarding

Skills:

Workday Onboarding