Evening Support Specialist

Job Description

Job Description

Description:

ABOUT THE POSITION & ITS IMPACT

The Evening Support Specialist plays a key role in ensuring a seamless, supportive experience for clients and staff during afternoon and evening hours. This position bridges operational coordination with compassionate care - maintaining a therapeutic, safe, and welcoming environment for every person on campus.

You’ll work closely with the Programming and Clinical teams to support daily schedules, client supervision, group facilitation, and logistical operations. From leading evening activities and handling unexpected needs to ensuring that each client feels seen, supported, and secure - you’ll help carry the heart of the Onsite experience into the evening hours.

SHIFT AND WORKPLACE DETAILS: 

• The schedule for this position is 12:30pm – 9:30pm from Thursday through Monday, weekly
• Given the nature of this position and the direct client care given, this person is required to work in-person in Cumberland Furnace, TN. This position will not accept candidates who desire hybrid or virtual opportunities. 

ABOUT THE DAY-TO-DAY IN THIS ROLE: 

• Provide evening supervision of intensive programs - including problem-solving, crisis intervention, and ensuring emotional and physical safety.
• Lead and assist with evening group activities and psychoeducational sessions as needed.
• Coordinate and execute nightly operations: registration support, room checks, facility organization, and documentation.
• Support clients and staff with transportation, check-ins, and emergency needs.
• Partner with Programming and Clinical teams to ensure smooth daily handoffs and continuity of care.
• Maintain accurate records and documentation related to client support, safety checks, and shift responsibilities.
• Support the execution of Intensive program closings and assist with Group Room transitions.
• Embody and protect Onsite’s ANCHOR values by modeling authenticity, care, humility, and resilience in every interaction.
• And more…a complete job description can be provided at any point during the recruiting process. 

ABOUT OUR BENEFITS & COMPENSATION PACKAGE: 

Onsite Wellness Group offers competitive compensation and benefits including: 

• Competitive base compensation with discretionary bonus incentives
• Medical, dental, vision, disability and life insurance offerings
• 401K plan with company match up to 4%
• Attractive Paid Time Off policies
• Ability to participate in Onsite’s workshops 
• Company Employee Assistance Program
• And more! 

ABOUT ONSITE WELLNESS GROUP

Our collective vision is to create an emotionally well world, to reconnect humanity to themselves, to one another and to the world around all of us. Our team members, guides, clinicians and practitioners all work together to serve clients from places near and far all operating under the guidance of our company values, our ANCHOR values. The principes of authenticity, nurturing, courage, humility, openness and resilience steer our decision-making, the norms within our organization and how we gut check our future. 

Onsite Wellness Group is a family of brands that provide emotional wellness and hospitality initiatives, in-person and digitally, including Onsite Workshops, Milestones, Onsite Adventures, Onsite Entertainment, The Onsite Foundation, Onsite Digital, Miles Adcox, Human School, Orchard Hill, and The Oaks. The Onsite family of brands provides services to an international client base through the company's transformational emotional wellness experiences that combine some of the country's best therapeutic, wellness, and personal-development minds with its signature healing hospitality. Onsite's mission is to design and deliver transformational experiences that optimize life and build meaning and value into the human experience. Onsite's work has been featured on 20/20, Good Morning America, New York Times, Wall Street Journal, Marie Claire, People, The Doctors, and more.

For more information, we encourage you to visit our website at experienceonsite.com. For more information about Milestones, we encourage you to visit our website at experiencemilestones.com

Requirements:

IDEAL EDUCATION & EXPERIENCE FOR THE ROLE:

We are open to candidates of all backgrounds, experience and education levels. After all, years of experience is just a number. That said, we believe that candidates with the following backgrounds will be well-suited to succeed in this role: 

• High school education with college level training preferred
• 3 years experience in a residential treatment setting preferred
• 12 Step/Counseling/Recovery knowledge is required in this role
• Understanding of trauma specific issues and sensitivity in providing trauma informed care
• Ability to maintain composure when managing crisis situations and implement de-escalation techniques is required in this role