Front Desk Supervisor
White Elephant Aspen
Job Description
Job Description
Join our White Elephant Aspen Team , part of White Elephant Resorts , a collection of award-winning boutique hotels and luxury resorts in Nantucket, Palm Beach, and Aspen .
White Elephant Aspen is seeking a dedicated and detail-oriented Front Desk Supervisor to lead the front office operations of our luxury boutique property. This is a critical role ensuring the smooth transition between guest experiences, safety protocols, and back-of-house operations.
If you thrive in a leadership role, are calm under pressure, and have a passion for delivering exceptional guest service—especially during the quieter hours—this opportunity is for you.
Key Responsibilities:
- Oversee front desk and guest services operations
- Serve as the point of contact for guest needs and issues
- Support and guide front office staff, ensuring service standards are upheld
- Perform audits and ensure accurate record-keeping
- Coordinate with housekeeping, security, and engineering for any urgent needs
Qualifications:
- Prior front desk or hotel supervisory experience, preferably in luxury or boutique properties
- Strong communication and decision-making skills
- Comfortable working independently and leading a small overnight team
- Familiar with hotel software ( Maestro and ALICE a plus)
- Calm, professional demeanor with a guest-first attitude
- Able to navigate Aspen’s seasonal demands and environmental conditions
Rated by The Boston Globe as one of the Top Places to Work in Massachusetts , we are proud to offer a supportive and rewarding environment across all of our premier properties, including White Elephant Nantucket, The Wauwinet, Jared Coffin House, The Cottages at the Nantucket Boat Basin, Nantucket Boat basin, White Elephant Palm Beach and White Elephant Aspen.
Be part of a team that delivers award-winning service in one of the most breathtaking destinations in the world. We offer a collaborative work culture, career development opportunities, and the chance to make a lasting impact on every guest’s stay.
$70k - $80k
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